Warehouse Fulfillment and Customer Service Assistant

Warehouse and Customer Service Assistant About Dubarry:

Dubarry USA LLC (DUSA) is a subsidiary of Dubarry of Ireland (Est.1937), a Premium Performance Lifestyle, Footwear, Clothing and Accessory Brand. DUSA has been responsible since 2006 for growing Dubarry's US market. Our role includes import, warehousing, direct to consumer sales, wholesale, marketing, and customer service. Our small fast-paced team is seeking a Warehouse Fulfillment and Customer Service Assistant to support our US operation with 5 staff members in our PA location, which in turn supports 4 remote team members and 2 team members in our retail location.

Position and Hours:

Full time (40hrs/Week) Monday to Friday 8.45am to 5.15pm with half hour lunch break. Reporting to the Customer Service/Warehouse Supervisor and Office Manager. This is a mixed-duty role in a small, friendly fulfilment and service environment. Our warehouse assistant is responsible for aiding with fulfilment of orders, and assisting in the smooth operation of the warehouse (appx 75% or role) and aiding with incoming customer call assistance (appx 25% of role). Duties include but are not limited to:

Duties and Responsibilities:

Pick, pack and ship orders and transfers Keep warehouse area and stocks in an organized and clean state Physically receive deliveries including monthly container shipments and receive inventory to stocks against packing slips. Provide general warehouse assistance and other assistance as required to maintain the working space including general light cleaning duties. Provide assistance to the office manager as required. Assist with providing customer support for sales and after sales service as required. Assist in the accurate management and accounting of inventory. Assist the Customer Service/Warehouse Supervisor in processing, fulfilling and administrating sales, exchanges and returns. Skills and Experience Required You should have a positive attitude and be a fast learner Must be physically capable of performing warehouse duties including the ability to lift 60lb cartons repeatedly and regularly and to climb a step stool or ladder. Must have previous experience in a warehouse/mail order distribution environment with pick, pack and ship responsibilities. Should be fully computer literate with proficiency in MS Office Suite (Outlook, and Excel) Should have experience in using online shipping portholes such as UPS or FedEx or other shipping/invoicing software. Previous customer facing experience a bonus

Equal Employment Opportunity Statement:

Dubarry of Ireland is an equal opportunity employer. We do not discriminate on the grounds of race, color, religion, gender, gender identity, sexual orientation, age, disability or national origin in the hiring, retention, or promotion of employees; nor in determining their rank, or the compensation or fringe benefits paid them.

Benefits Details:

10 Days Paid Vacation + Regular Paid Holidays (x7 Days/year) 6 Days Paid Sick 3% 401K employer contribution after 6 month qualifying period

Health Insurance:

Defined Contribution up to $267/month toward your premium when opting to join employer health plan Staff discount on products.

Job Type:

Full-time Pay:

$18.00 - $21.00 per hour

Benefits:

401(k) Health insurance Paid time off Parental leave Vision insurance

Shift:

Day shift Ability to

Commute:

Nottingham, PA 19362 (Required)

Work Location:

In person