Customer Care Specialist

Bank of Bird-in-Hand is built on integrity, excellence, and teamwork. If you identify with these values and are looking for a career where you can put them into practice, consider applying to one of our open positions. When you join the Bank of Bird-in-Hand team, you'll be appreciated and celebrated for who you are every day. Bank of Bird-in-Hand is actively seeking a Customer Care Specialist to join our team in Paradise, PA. This position is responsible for day-to-day concierge service for consumer and business customers.

Responsibilities:

Receive, investigate, and respond to customer inquiries regarding products, services, and issues via all channels through which customers are served. Document customer interactions and completes service requests to minimize customer effort or additional action. Keep clear records of all conversations in the call center database. Support Retail Branch Staff and Business Development Officers by serving as a primary point of contact with both retail and business customers acting on behalf of the Deposit Growth Team and Customer Care Team when appropriate and within scope of authority. Collaborate with internal departments to optimize customer service. Utilize resources and systems to conduct research and present the customer with a resolution. Adhere to performance metrics and quality standards and make outbound calls to customers as needed. Assist customers with Cash Management products and services as needed. (BillPay, ACH, Wires, RDC). Establish and maintain appropriate files and records. Process and enter ICS transactions as needed. Process remote wires requests as needed. Perform other duties as required.

Preferred Skills:

Previous call center experience helpful. Previous CRM (Salesforce, Synapsys) applications helpful. Customer centric mindset. Superior communication skills, both written and oral. Excellent interpersonal and customer service abilities. High attention to detail. Knowledge of Jack Henry products/services experience helpful. Knowledge of Cash Management/Treasury products and services helpful.

Qualifications:

High School diploma or equivalent. Associate degree or higher preferred. One to two years' banking experience required. Here at Bank of Bird-in-Hand, we have a comprehensive benefit package for those who qualify. Below are the range of benefits we offer to meet the needs of our employees: Competitive Medical, Dental, Vision Coverage 401(k) Retirement Plan with 4% Match Company Paid Life, STD, and LTD Health Savings Account (HSA) & Flexible Spending Account (FSA) options Paid Time Off (PTO), Volunteer Time Off (VTO), and Birthday PTO 12 Paid Holidays Tuition Reimbursement Company Events and Picnics Equal Opportunity Employer No employee or applicant for employment will be discriminated against because of race, color, religion, sex, national origin, disability, military and/or veteran status, or any other Federal or State legally protected classes.