Responsibilities:

Receive, investigate, and respond to customer inquiries regarding products, services, and issues via all channels through which customers are served.\nDocument customer interactions and completes service requests to minimize customer effort or additional action.\nKeep clear records of all conversations in the call center database.\nSupport Retail Branch Staff and Business Development Officers by serving as a primary point of contact with both retail and business customers acting on behalf of the Deposit Growth Team and Customer Care Team when appropriate and within scope of authority.\nCollaborate with internal departments to optimize customer service.\nUtilize resources and systems to conduct research and present the customer with a resolution.\nAdhere to performance metrics and quality standards and make outbound calls to customers as needed.\nAssist customers with Cash Management products and services as needed. (BillPay, ACH, Wires, RDC).\nEstablish and maintain appropriate files and records.\nProcess and enter ICS transactions as needed.\nProcess remote wires requests as needed.\nPerform other duties as required.

Preferred Skills:

Previous call center experience helpful.\nPrevious CRM (Salesforce, Synapsys) applications helpful.\nCustomer centric mindset.\nSuperior communication skills, both written and oral.\nExcellent interpersonal and customer service abilities.\nHigh attention to detail.\nKnowledge of Jack Henry products/services experience helpful.\nKnowledge of Cash Management/Treasury products and services helpful.

Qualifications:

High School diploma or equivalent. Associate degree or higher preferred.\nOne to two years' banking experience required. Here at Bank of Bird-in-Hand, we have a comprehensive benefit package for those who qualify. Below are the range of benefits we offer to meet the needs of our employees: Competitive Medical, Dental, Vision Coverage\n401(k) Retirement Plan with 4% Match\nCompany Paid Life, STD, and LTD\nHealth Savings Account (HSA) & Flexible Spending Account (FSA) options\nPaid Time Off (PTO), Volunteer Time Off (VTO), and Birthday PTO\n12 Paid Holidays\nTuition Reimbursement\nCompany Events and Picnics Equal Opportunity Employer No employee or applicant for employment will be discriminated against because of race, color, religion, sex, national origin, disability, military and/or veteran status, or any other Federal or State legally protected classes. Additional Details How To Identify Potential Job Scams

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Build:

19.4.112 (6/11/2026 6:38:33 AM) |

Server:

LIEDCPRWBCWD001

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