Visitor Services Representative

Position Title :

Visitor Services Representative Department :

Museum Experience Reports to : Manager of Visitor & Member Services About Us The National Liberty Museum (NLM) envisions a society that values freedom of thought, civil discourse, respect for all people, and the essential pursuit of liberty. We connect, educate, and inspire people to explore and advance the complex practices of liberty through thought-provoking multidisciplinary and multimedia exhibition experiences, public programs and events, and educational programs for all ages. NLM makes space for generative and inclusive public conversations about shared values and for civic skill-building, inviting visitors to investigate liberty's many facets together. Position Summary The National Liberty Museum's Visitor Services Representative provides support for all aspects of the visitor experience. The position will also provide support when needed in administrative, special events and operations departments. The Visitor Services Representative works collaboratively with the Manager of Visitor and Member Services and VS team to achieve its strategic, operating, and revenue objectives. This is a great position for recent graduates hoping to get experience in museums. Hours Part-time, 3 to 4 days per week, including weekends with open availability during holidays and occasional evening availability. Essential Duties & Responsibilities Visitor Services Responsible for ensuring the achievement of all Visitor Services goals as it pertains to walk-in admissions. Operates admissions in compliance with internal control policies. Conducts daily and weekend cash-handling for

NLM P.O.S.

operations, as directed by Manager of Visitor and Member Services Conducts routine Museum merchandise operations including inventory, display, merchandise presentation and cleanliness Proactively assists all visitors with Museum merchandise sales Proactively sells and "up-sells" Museum memberships, programs, and gift store items Monitors galleries and other public spaces, taking immediate actions to assure any issues are addressed Attends and supports all awards programming, annual gala, public programs and museum-related events, as required Tours, Events, & Facilities Services Serves as event staff for most evening and weekend Museum events and after-hours programming Lead museum highlights and field trip tours when needed Provides direction in housekeeping functions to ensure the cleanliness of Museum galleries and facilities during events Oversees safety & security for the Museum's visitors, event participants, and exhibits Skills, Experience, and Education Exceptional customer service and organizational skills Ability to effectively communicate with a wide variety of staff and visitors Must be able to work a flexible schedule to include weekends, holidays, and special events; provides and/or identifies the necessary coverage when scheduling/staffing issues arise An interest in or knowledge of museums is highly desirable. Familiarity with Altru POS a plus Ability to work across multiple museum departments

Physical Demands:

The work environment and physical demands and characteristics are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions: Requires some physical activity including sitting/standing, limited lifting and carrying (up to 30 lbs.), up/downstairs

Work Environment:

Work is typically performed in an indoor environment, in museum offices or on museum floor

Equipment:

General office equipment, projector, Smart Board, two-way radio Pay $15/hour, 3-4 days a week. Work Environment/ Office Culture NLM is a small team, where employees must be adaptable. You will be expected to interact and work with many different departments and foster relationships with outside groups for events. To Apply The National Liberty Museum is an Equal Opportunity Employer seeking a diverse workforce. Interested applicants are asked to please forward your 1) resume, 2) cover letter, and 3) professional references in ONE (1) document for immediate consideration to jobs@libertymuseum.org.

Pay:

$15.00 per hour

Work Location:

In person