Responsabilidades:

Brindar atención oportuna y de calidad a los clientes a través de canales digitales.

Gestionar la recepción y confirmación de pedidos asegurando la correcta toma de datos.

Asesorar a los clientes sobre productos promociones y políticas de la empresa.

Realizar el registro y seguimiento de Peticiones Quejas y Reclamos (PQR) hasta su resolución.

Mantener actualizados los registros de interacciones y casos de los clientes.

Colaborar en la mejora continua de los procesos de atención al cliente.

Requerimientos:

Experiencia en atención al cliente a través de canales digitales.

Manejo de herramientas como WhatsApp Business e Instagram Direct.

Capacidad para la gestión de pedidos y seguimiento de casos.

Habilidad para la resolución de Peticiones Quejas y Reclamos (PQR).Conocimiento en asesoría de productos y promociones.

Bachiller académico; formación técnica o tecnológica en servicio al cliente ventas administración o áreas relacionadas como requisito deseable. Nivel de educación: Bachillerato completotécnicotecnólogo Sectores laborales: Servicio al cliente y afinesCompras y comercio exteriorGastronomía bebidas/alimentos y restaurantes

Cargo:

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