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Customer Service Representative
Job
Hickory Pet Inn
Plymouth Meeting, PA (In Person)
$35,360 Salary, Full-Time
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Job Description
Hickory Pet Inn is a full service pet boarding and daycare facility dedicated to providing exceptional care for dogs and cats. We are seeking a professional, customer-focused Customer Service Representative to join our team. This role serves as the first and last points of contact for our clients and plays a vital role in ensuring a positive experience for both pet owners and their pets. The Customer Service Representative is responsible for delivering outstanding customer service while managing front desk operations in a fast-paced environment. The ideal candidate is organized, dependable, detail-oriented, and knowledgeable about basic pet care and vaccination requirements for dogs and cats. Key Responsibilities Greet clients and visitors in a professional and welcoming manner. Answer and direct incoming phone calls while providing accurate information regarding services, policies, and reservations. Manage appointment scheduling, boarding reservations, and client communications. Maintain accurate client and pet records using computer-based management systems. Process payments and assist with administrative and clerical tasks. Communicate boarding, daycare, and vaccination requirements to clients. Coordinate effectively with pet care and veterinary staff to ensure seamless operations. Handle multiple priorities while maintaining a high level of professionalism and customer service. Support daily front desk operations and contribute to a positive team environment.