Sales Support - Front Office (Customer Service & Showroom) Berks Imprints Group Reading, PA Job Details Full-time $17 - $20 an hour 21 hours ago Benefits Paid training Paid time off Qualifications Computer operation Email customer support Customer service Computer literacy Customer order taking Desktop applications Office phone management Quality data entry Full Job Description About Us Berks Imprints is a custom apparel and promotional products company serving first responders, schools, and businesses. Our sister brand, Rubi & Lib, creates personalized wedding and celebration decor. We're a small, hands-on team, and every order matters to us. About the Role You'll be the first person our customers talk to, whether they call, email, or walk into our showroom. You'll answer questions, build quotes, keep orders moving, and make sure nothing slips through the cracks. If you like helping people, staying organized, and learning a product line inside and out, this role is for you. What You'll Do Greet and help walk-in customers as the face of our showroom Answer all company phone calls and route questions to the right team member Manage the Berks email inbox: answer pricing and product questions within 1 business day Build customer quotes in Printavo using our pricing formula (we'll train you) Review open orders daily and flag anything that's stalled: proofs, payments, or pickups Build simple products on our Shopify website Follow up on open quotes and keep the showroom stocked and presentable Help in production when needed (heat press, laser, shipping) What We're Looking For Customer service experience, in person and on the phone Clear, professional writing for customer emails Comfort with numbers and accurate data entry Strong organization; you can track many conversations and orders without losing any Comfortable working on a computer all day: email, web-based software, and basic spreadsheets. Experience with order management, POS, CRM, or e-commerce systems (like Shopify) is a plus. Able to stand for extended periods and lift up to 50 lbs 18 or older Nice to Have Experience in custom apparel, promotional products, printing, retail, or another quote-based business Familiarity with Printavo, Shopify, or heat-press work Schedule Monday to Friday, daytime. Showroom hours are 9 AM to 4 PM. Benefits Paid time off Paid training on our systems and products A clear path to grow into

Senior Sales Support Pay:

$17.00 - $20.00 per hour Expected hours: 35.0 - 40.0 per week

Benefits:

Paid time off Application Question(s): In a sentence or two, tell us about a time you helped a customer solve a problem. Which of these have you used regularly at work: email (Outlook or Gmail), Excel or Google Sheets, an order or POS system, Shopify or another e-commerce platform? List any that apply, or "none."

Experience:

customer service: 1 year (Preferred) Ability to

Commute:

Reading, PA 19606 (Preferred)

Work Location:

In person