Customer Service Associate

KEY RESPONSIBILITIES

• Serve as liaison between TMG's mail and office services team and client departments.
• Responsible for receiving, sorting, and distributing incoming mail (e.g. letters, parcels, U.S. Postal, and interdepartmental) to appropriate recipients and departments.
• Make timely collection of outgoing mail. Prepare and process outbound courier shipments using computer or service provider's equipment.
• Track and maintain records and logs of mailing. Perform accurate data entry as needed.
• Other duties as assigned.

QUALIFICATIONS

• Two years or more of experience in an office environment. Prior mail experience a plus.
• 2-3 years' experience with Microsoft Office Software (Word, Excel, Outlook).
• Strong work ethic; diplomatic; team and service oriented; builds strong working relationships.
• Exhibits superior verbal communication and phone skills.
• Exhibits exceptional customer service skills.
• Consistently demonstrates professional demeanor, appearance and attitude.
• Proven ability to remain calm under pressure; resilient.
• Sound judgment and problem-solving ability.
• Able to appropriately handle confidential and highly sensitive material.
• Demonstrated ability to be flexible and adapt to an ever-changing work environment.
• Assertive and resourceful; motivated; willing to ask questions and take initiative without direction. High School diploma or GED equivalent required.
• Ability to lift up to 50 lbs.