On-Site Customer Service Representative

Job Title:

On-Site Customer Service Representative Company:

D&M Bumper Exchange Location:

Based in Scranton, PA - Travel within 50-mile radius

Employment Type:

Full-Time Overview:

D&M Bumper Exchange is seeking a motivated and knowledgeable On-Site Customer Service Representative to join our team. This person will be the face of our company, visiting local auto body shops within a 50-mile radius of Scranton to strengthen and overhaul our customer relationships. Your goal will be to help drive sales growth and provide outstanding service to our valued clients.

Key Responsibilities:

Travel to body shops within a 60-mile radius of Scranton to engage with customers Build and maintain strong, lasting relationships with clients Promote our services and products to increase customer satisfaction and sales Act as a liaison between the customer and our internal team Be available to cover driver shifts when needed Assist in the warehouse during peak times or staffing shortages

Requirements:

Solid knowledge of auto body parts and the auto body shop industry Excellent interpersonal and communication skills Must have a personal vehicle (mileage reimbursement offered at $0.35 per mile) Strong organizational skills and reliability Willingness to support warehouse operations as needed Must be flexible and ready to step into various roles depending on operational needs

Compensation:

Competitive pay based on experience $0.35 per mile reimbursement for travel Opportunities for growth and advancement within the company

Job Type:

Full-time Pay:

$32,000.00 - $48,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Professional development assistance Vision insurance

Shift:

10 hour shift 8 hour shift Day shift Evening shift Morning shift Application Question(s): Do you have experience in Wholesales and customer service? Do you have any knowledge or experience in auto body work and auto body parts? Do you have any experience with office tasks such as using QuickBooks or Microsoft Excel? Do you have your own reliable vehicle that is less than 10 years old and has under 130,000 miles? Are you willing to assist in the warehouse or cover delivery driver shifts as needed? Our business hours are Monday through Friday, from 7:30 AM to 5:30 PM. Are you able and willing to commit to being available during these hours? Are you able to present yourself professionally when representing the company? Do you currently hold a valid driver's license with a clean driving record? Have you had any criminal convictions or misdemeanors in the past 10 years? Do you have any history of drug use or substance abuse that could affect your job performance? How would you describe your ability to work under extreme pressure? Can you provide examples? What strengths or unique qualities can you bring to our company if hired? Do you live within a 25-mile radius of the Scranton/Allentown, PA area? Are you at least 21 years old? (This is required for insurance eligibility related to driving company vehicles.)

Work Location:

In person