Key Responsibilities Order Management:

Accurately enter, update, and process high-volume customer orders into our internal supply chain management systems.

Client & Carrier Relations:

Serve as the main point of contact for clients and drivers, answering questions via phone and email ) regarding order status, delivery windows, and shipment adjustments.

Shipment Tracking:

Utilize advanced tracking systems to monitor shipments in real-time, proactively identifying potential delays (especially regarding temperature-sensitive and perishable freight).

Cross-Department Collaboration:

Work hand-in-hand with our local warehousing and dispatch teams to ensure correct loading, inventory counts, and on-time departures.

Issue Resolution:

Swiftly handle delivery discrepancies, missed windows, or shipping errors by offering efficient, professional solutions to minimize product loss and maintain high client satisfaction.

Documentation:

Manage and organize critical shipping documentation, including Bills of Lading (BOL), delivery receipts, and carrier paperwork.

Qualifications & Skills Experience:

1-3 years of experience in customer service, account management, or administrative support. Prior experience in third-party logistics (3PL), trucking, freight brokerage, or cold-chain distribution is highly preferred.

Communication:

Exceptional verbal and written communication skills with a calm, professional phone presence.

Tech-Savvy:

Proficiency with logistics software, Transportation Management Systems (TMS), Warehouse Management Systems (WMS), and Microsoft Office (Excel, Outlook).

Problem-Solving:

Ability to think on your feet, multitask in a fast-paced environment, and handle urgent, time-sensitive delivery situations.

Localization:

Reliable transportation to our Toughkenamon, PA office. Benefits & Perks Competitive hourly wage/salary based on experience. Health, dental, and vision insurance options. Paid Time Off (PTO) and holiday pay. A supportive, team-oriented workspace rooted in community and operational excellence.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Referral program Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Preferred)

Work Location:

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