WellSpan Health Keyword Location Search view all jobs Provider Service Center Associate Virtual, USA Posted 7 days ago Apply Now Job Identification 228900 Job Category Clinical Care Job Schedule Full time Job Shift Shift1 - Day Locations 601 Memory Ln, York, PA, 17402, US Assignment Category Not Applicable FTE 1 Job Description General Summary Provides superior customer service as the first point of contact to physicians and advance practice practitioners via the Provider Service Center. Answers questions and provides guidance and support. Fosters teamwork and practices fiscal responsibility through improvement and innovation in expanding the organizations mission, vision, and values.

Responsibilities Duties and Responsibilities Essential Functions:

Provides superior customer service to all individuals reaching out to the Provider Service Center for assistance. Utilizes Best Practices during every interaction to ensure superior service. Offers multiple ways individuals can connect for assistance such as phone call, email, chat, other. Provides timely follow-up to inquiries. Provides technical solutions at the end user level for multiple systems. Provides coaching support to end users for all self-service functionality related to LMS, Concur, HR, WFM, Payroll solutions, as appropriate. Answers questions and provides guidance related to Credentialing/Contracting process, Human Resources (HR), Continuing Medical Education, Payroll, and Travel logistics and reimbursements. Guides end users through self-service tasks and provides education. Transfers escalated needs to appropriate functional area in a timely manner. Provides a warm transfer to ensure the best possible experience for the individual that needs assistance. Provides service recovery when needed, help identify and resolve concerns. Supports department projects and participates in work teams as assigned.

Common Expectations:

Attends all department education sessions and LMS (Learning Management System) required courses. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.

Qualifications Qualifications Minimum Education:

High School Diploma or GED Required Associates Degree Preferred Work Experience:

2 years Relevant experience. Required Customer service/call center previous experience.

Preferred Knowledge, Skills, and Abilities:

Microsoft Office. Attention to detail. Conflict resolution skills. Communications/interpersonal skills. Multi-tasking via different systems continuously. Critical thinking skills. Mental stamina for a high-volume service center. Individual and teamwork skills with agility to fluctuate between both fluidly. WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic. Apply Now Active Filters Provider Service Cente... Virtual, USA Clear All Powered By Cookie Policy We use cookies to improve your experience on our site. To find out more, read our privacy policy Accept Cookies Decline Cookies