Newtown Pest Control is looking for a seasoned Customer Service Representative who is ready to lead from the front. This is not an entry-level position. We are looking for an experienced professional who understands that the person answering the phone controls the customer experience, protects the brand, and drives company growth. We want someone who takes pride in doing things the right way. Someone who puts the company first. Someone who understands that every call is an opportunity to create trust, clarity, and confidence. If you are looking for a job where you simply answer phones, this is not it. If you are looking for a place where your experience matters, your leadership is valued, and your performance directly impacts company success, keep reading. What You Will Do Deliver a professional, confident first impression on every call Handle high volume inbound and outbound calls with composure Turn inquiries into scheduled appointments Solve problems with empathy and authority Support the sales team with urgency and accuracy Maintain detailed and organized CRM records Help set the tone and standard for other CSRs Protect the company's reputation in every interaction What We Are Looking For 3 plus years of customer service experience Experience in home services or a fast paced service environment preferred Strong communication skills and emotional intelligence A calm and confident phone presence High personal standards and accountability A mindset of ownership, not clock watching Someone who values excellence over excuses What We Offer Competitive pay based on experience Performance incentives A respected local company with over 30 years in business Leadership that values growth and professionalism A culture focused on pride in work and high standards We are building something special. We do not tolerate mediocrity and we do not reward minimal effort. We reward commitment, professionalism, and results.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Health insurance

Pay:

$18.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Paid time off

Work Location:

In person