Job Information Customer Service Representative I - Marke...

Description We are looking for a customer-focused individual to join a manufacturing organization as a Customer Service Representative I. This Long-term Contract position is ideal for someone who communicates clearly, handles inquiries effectively, and supports customers through account, billing, and payment-related questions. The role combines inbound call support, administrative follow-through, and cross-functional coordination to help ensure a smooth customer experience. Responsibilities Respond to incoming customer calls and messages, providing timely and accurate support for service, account, and billing inquiries. Guide customers through payment-related matters, including processing transactions and explaining account balances, payoff details, or related charges. Review customer information carefully and document interactions, updates, and submissions in the appropriate systems. Work with internal teams and external vendors to resolve service issues and maintain efficient follow-up on open requests. Assist with insurance, tax, and financial service questions by clarifying information and directing customers to the right next steps. Prepare, scan, and organize supporting documents to ensure records are complete, accessible, and properly maintained. Use Microsoft Office applications and other business tools to manage correspondence, track activity, and complete daily administrative tasks. Contribute to a team-oriented onsite call center environment by sharing updates, supporting service goals, and maintaining clear written and verbal communication. Requirements - Prior experience in customer service, call center support, or a similar client-facing role. Strong verbal and written communication skills with the ability to explain information clearly and professionally. Comfort handling inbound calls, payment processing, account questions, and billing-related discussions. Working knowledge of Microsoft Office, including Word, and the ability to learn internal systems quickly. Strong attention to detail when entering information, reviewing documents, and managing customer records. Ability to collaborate effectively with teammates and vendors in an onsite work environment. Experience supporting customers in insurance, financial services, manufacturing, or other regulated service settings is preferred. TalentMatch Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (~~~) and Privacy Notice (~~~) .