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Customer Service Representative
Job
Robert Half
West Middlesex, PA (In Person)
Full-Time
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Job Description
We are looking for dependable Customer Service Representatives to support a manufacturing organization in West Middlesex, Pennsylvania. This Long-term Contract position is ideal for professionals who enjoy helping customers, managing order-related inquiries, and delivering responsive service in a fast-paced environment. The role is primarily remote, with onsite training during the first 2-4 weeks and a required in-office schedule each Thursday after training is completed. Candidates should be prepared to start quickly and work a consistent Monday through Friday schedule.
Responsibilities:
- Handle incoming customer calls and respond to questions with professionalism, accuracy, and a service-focused approach.
- Enter and update customer orders in internal systems while maintaining careful attention to detail.
- Assist customers with order status requests, product-related questions, and general account support.
- Make outbound calls as needed to clarify order information, confirm details, or provide follow-up updates.
- Complete onsite training during the first 2-4 weeks to learn company procedures, systems, and service expectations.
- Report to the West Middlesex, Pennsylvania office each Thursday after training, while working remotely on other designated days.
- Collaborate with internal teams to resolve customer concerns and ensure timely, effective communication.
- Maintain organized records of customer interactions and support activities to promote accurate service documentation.