Interacts with customers via inbound and outbound phone calls specific to certain inbound skills.
Resolves customer inquiries or escalates to the appropriate department.
Provides clear and concise information to customers.
Maintains accurate and detailed records of customer interactions.
Adheres to quality standards and procedures to ensure consistent service.
Provides feedback on services based on customer input.
Utilizes the department's policy and procedure manual as appropriate.
Utilizes system software, internet resources, and an agency service center to answer call requests by accessing appropriate information from the system.
Strives for customer satisfaction and remains polite and courteous under all circumstances.
Owns each interaction and strives to resolve all customer inquiries with a focus on first-contact resolution.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review

Insight Global's Workforce Privacy Policy:

https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

1+ year of call center, contact center, customer support, member services, or phone-based customer service experience preferred
1 year of customer service experience (retail, restaurant, office work, etc.) required

STRONG PROBLEM SOLVING, COMMUNICATION, & CRITICAL THINKING

skills

Ability to navigate multiple systems while speaking with customers
Comfortable working in a metric-driven contact center environment
Strong active listening and empathy skills
Detail-oriented with accurate documentation habits
Comfortable handling high call volumes throughout the day (40 calls)
Typing proficiency and strong computer skills
Desire to build a long-term career in insurance and customer service Apply Now\nActive Filters\nOn-Site Customer Servi.

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