Customer Service Rep

KEY RESPONSIBLITIES

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Solicit sales of new or additional services or products.
• Obtain and examine all relevant information to assess validity of complaints.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems

EDUCATION AND EXPERIENCE

• Preference will be given to those with proven customer service experience in retail, service or manufacturing environment.
• Possess the ability to present a calm demeanor during tense or stressful situations.
• Self motivated, organized individual who is proficient with internet and computer skills.
• Strong interpersonal, written and oral communication skills.
• Knowledge or willingness to learn Shop Vac and/or SK Tool products.

. Must be able to follow directions and adhere to all Shop Vac / SK policies and procedures.