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Customer Experience Specialist
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Villanova University
Worcester, PA (In Person)
Full-Time
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Job Description
Customer Experience Specialist
Worcester, PA
5 DAYS AGO
22617807
Summary
Worcester, PA
In-Person
Competitive Salary
3 Years Experience
High school graduate or equivalency certificate (GED)
No Commission
40.00 hours per week / Day Shift / Full-Time
Description
Description Summary/Purpose of the
Position:
The Customer Experience Specialist is responsible for interacting with the company's customers by addressing inquiries, requests for information, and reconciling and updating information as required. Essential Duties, Functions and/orResponsibilities:
Handle incoming phone calls from our 800 numbers Assist customers with placing orders and providing quotes over the phone Assist in managing our shared customer support inbox by responding to customer inquiries Perform general account management to our smaller, unassigned accounts Provide order status to customers via phone or email Provide assistance to our customers via web chat Respond appropriately to customer requests for information Indirectly responsible for product quality Perform other duties, and tasks as assigned Qualifications Education and/orWork Experience Requirements:
High School Diploma or GED required AA in business is preferred 3+ years of sales related customer service tasks and responsibilities is required Excellent communication both verbally and in writing Attention to detail Microsoft Office skills and knowledge (data entry) Prior experience utilizing an ERP system This position requires applicants to be authorized to work in the US without sponsorship; TestEquity does not sponsor applicants for work visas. TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Additional Details How To Identify Potential Job ScamsAPPLY ON EMPLOYER'S WEBSITE
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