Administrative Assistant (Customer Service Representative)

• Employment Type:

• Full time

• Shift:

• Description:

• Trinity Health At Home has a need for a Customer Service Representative.

This position is a hybrid position. This is telephone customer service position providing excellent customer service to all callers, which includes answering calls in a courteous manner, identifying callers' needs, and transferring callers to the appropriate parties and logging the calls into the telephone log. + Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. + Uses the telephone etiquette script to answer each call. + Answers the phone in a professional manner using a compassionate tone by the third ring. + Triages phone calls appropriately and in a timely manner. + Identifies the caller's needs and meets or exceeds caller's expectations. + Transfers calls to the appropriate parties to further meet callers' needs which includes announcing all calls prior to transferring. + Determines availability of the receiving party (the party to whom the call is being transferred). + Identifies the appropriate course of action if the receiving party is unavailable to answer the call (e.g. offer caller to be transferred to voice mail service or take verbal message). + Identifies and reports all issues or problems with the telephone system to manager or others as directed. + Other duties as needed and assigned by management.

• Requirements include
• : + High School diploma or equivalent + Health care or Home Care experience preferred + Excellent communication and customer service skills.

+ Displays optimal critical thinking skills. + Knowledge of Medicare rules and regulations preferred + Working knowledge of managed care environment preferred + Experience multi-tasking on multiple computer systems.. + Ability to consistently demonstrate a commitment to the mission and Organizational Code of Ethics, and adhere to the Compliance Program.

• Benefits
• + Health, dental and vision insurance on first day of hire + Daily Pay offered + Short and long-term disability + 403b + Generous paid time off + Mileage reimbursement + Comprehensive orientation + Opportunities for advancement
• About Trinity Health At Home
• Trinity Health At Home is a national home care, palliative care and hospice organization serving communities in twelve states.

We are a comprehensive, trusted provider of home care and end-of-life care in the sacred place that people call home. A Catholic-based, non-profit organization, we serve patients and their loved ones with home care (skilled nursing, physical/occupational and speech therapy and medical social work), palliative care, hospice and bereavement services. Our legacy continues with a pioneering, future-thinking care model. We blend clinical expertise with our exclusive Home Care Connect™ virtual care program to help patients achieve their health goals. We have energizing new vision and strategy. Join us and shape the future of healthcare! Interested applicants are encouraged to apply online at www.

Trinity-health.org/join-our-team . EEO

• Our Commitment
• Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings.

By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran