Bilingual Spanish Customer Service Representative

Thrive in Structure, Shine in Chaos Are you someone who thrives in structured environments but knows how to stay calm and effective when things get a little chaotic? We're looking for a dependable communicator who takes initiative, builds relationships, and keeps accountability at the center of everything they do. About You Are you a motivated professional who enjoys creating positive experiences and getting things done. You are energized by a structured routine, but you can flex and adapt when unexpected challenges arise. You proactively take initiative, whether it's solving a customer issue or improving a process. You're a team player who collaborates across departments while maintaining personal accountability. You naturally build rapport with customers and coworkers alike. We're looking for a Customer Service Rep who thrives in this environment! About Us A position on our team has become available and we are looking for the right person!

Our core values are:

We service. This means that we want to help others We take ownership. This means we can see how we're contributing to the problem We grow. This means we move forward, not backwards, because there's no such thing as standing still About the Job As a Customer Service Representative, you will be the first point of contact for our customers—whether they're looking for answers, reassurance, or just someone who will truly listen. This is a dynamic role where consistency meets flexibility: you'll manage routine tasks while handling occasional curveballs with grace and professionalism. Key Responsibilities Respond promptly and effectively to customer inquiries via phone, email, and chat. Schedule and coordinate service appointments, ensuring smooth technician dispatching. Resolve customer concerns with empathy and efficiency, following up as needed. Collaborate with team members to improve service delivery and customer satisfaction. Must be able to pass a Drug Test (THC Friendly) Must submit to a

Background Check Disclosure:

Employment is contingent on results of

Drug Test and Background Check Pay:

$18.00 - $20.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Parental leave Vision insurance Work from home

Language:

spanish (Required)

Work Location:

Hybrid remote in Reno, NV 89502