Assistant Manager of Business Services

Description Position at Nevada Corporate Headquarters About Nevada Corporate Headquarters Nevada Corporate Headquarters has been the corporate formation specialist for over twenty years. Founded in 1989, Nevada Corporate Headquarters, and its associated companies, have formed and represented over 70,000 Corporations and LLCs worldwide. We offer the most comprehensive range of services under one roof, including corporate business formation and strategy, tax planning, bookkeeping, estate and retirement planning. We are dedicated to providing the highest standard of customer service. Nevada Corporate Headquarters is a business formation company headquartered in Nevada that specializes in helping businesses launch and grow throughout the U.S. We have multiple avenues of career growth with opportunities to advance with our growing organization. We promote a culture of diversity, inclusion, and work life balance. Our core values consist of Service Excellence, Teamwork, Ownership, Respect, and Integrity. Overview As an Assistant Manager of Business Services you will support day-to-day operations across the NCH Renewal, Renewal Processing, Business Registration, and Compliance teams. You'll own workflow management, reporting, and cross-functional coordination to keep work moving smoothly, maintain high service levels, and help drive revenue growth across these service lines. This position will be onsite at our Reno, NV office. You will Oversee daily operations and workload distribution across Renewal, Business Registration, Compliance, and Renewal Processing teams. Monitor performance and revenue metrics, using reports and dashboards to spot trends, gaps, and opportunities. Coach Renewal Specialists on call quality and sales techniques, using live support and AI call reviews to improve results. Manage email and case routing, internal escalations, and service issues to ensure timely, accurate client support. Partner with Sales, Compliance, Processing, Accounting, IT, and leadership to resolve issues, align on priorities, and verify opportunities. Track, analyze, and deliver regular performance, revenue, and operational reports for the Director and leadership. Identify process improvements, cost efficiencies, and workflow fixes, then help implement changes across teams. Support special projects and strategic initiatives for the Director of Business Services. You have 3+ years in operations, team leadership, and/or administrative management (preferably in business services, compliance, or corporate filings). Strong proficiency in Excel/Google Sheets for reporting, tracking, and basic data analysis. Experience with CRM and workflow tools or a strong ability to learn them quickly. Excellent organization, multitasking, and time management skills in a fast-paced environment. Clear, professional communication skills and comfort working across multiple teams and levels. High attention to detail and the ability to handle sensitive information with discretion. A mindset focused on revenue, performance, and continuous process improvement. The base compensation range for this role ranges from $20-$25 an hour dependent on experience + performance-based bonus opportunities. You will also receive a full range of medical, financial, and other benefits, as seen below.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short-Term/Long-Term Disability Insurance
• Plus other wellness benefits to include: ○ Fertility ○ Mental Health ○ One Medical ○ Fringe lifestyle benefits up to $250 Join us in making a difference as we build our future and help ensure access to professional legal advice to all!

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