Employer-paid:

Basic Life and AD&D Insurance, short- and long-term disability Participation in a 401(k)-retirement plan, with a company match Optional Flexible Spending Accounts (FSA), Health Savings Account (HSA) and Commuter Benefits Tuition Reimbursement, Employee Discounts, and more! At AMP, we are dedicated to investing in the growth and development of our employees. We provide opportunities for career advancement through ongoing training, mentorship, and the chance to explore different roles within our organization. We believe in promoting from within and supporting our team members in reaching their full potential. We are proud to provide a supportive and inclusive work environment where diversity is celebrated. AMP values the unique perspectives and experiences that each team member brings and is committed to creating equal opportunities for all employees.

Key Responsibilities:

Schedule appointments for all ColumbiaDoctors providers and locations. Confirm appointments and explain office protocols. Cancel and reschedule appointments as needed. Manage a high volume of incoming calls and relay detailed messages to appropriate staff members. Enter and verify patient insurance and personal information in the EPIC system. Address patient concerns and complaints during scheduling. Assist the Call Center Manager with administrative support as needed. Maintain knowledge of doctors' specializations, practice locations and accepted insurance plans.

Experience and Skills:

Effective communication and customer service skills Ability to multi-task, react quickly and utilize good judgement Comfortable handling a high call volume Computer proficiency (EPIC experience a plus) Ability to work collaboratively as part of a team Empathetic and patient-centered mindset Attention to detail and organizational skills Bilingual is a plus

Education:

High School Diploma or equivalent (required)

Work Location:

Hybrid.

Salary Range :

$20.00 - $22.00 per hour

Job Type:

Full-time The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered for this position at the time of this job ad and may be modified in the future. 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