Back Call Center Representative Administrative Apex , NC Contract Oct 8, 2026 CUSTOMER

SERVICE REPS

- Two openings! 3 month+ contract

Hours:

Mon to Fri, 8 am to 5 pm Will train on-site for 2-3 wks and then work remotely until new office has been completed.

DUTIES:

This position serves as the first point of contact for all services and events. Receive, screen, and respond to customer service needs and inquiries in a timely manner by handling non-emergency technical communications and providing information and resources provided by the client. Extensive customer service-centered public contact and interdepartmental collaboration. Work to successfully satisfy escalated and/or priority issues. A positive and professional customer service centered mindset while safeguarding confidential information is required. Utilize various computer systems and applications, multiple computer screens, and specialized telephone systems to respond to citizen inquiries. Handle large volumes of phone calls, emails, chats, web and mobile app requests. Handle customer concerns, complaints, and billing questions pertaining to all services. Assist customers with all issues they may have with online portals or password resets. Set up customer accounts for online access. Update mailing addresses and changes to accounts. Ensure that the Contact Center delivers resident services in a manner consistent with the client's mission, goals, and expectations. Deliver accurate responses and solutions to residents after collaborating with other departments and referring to policy and procedure.

MINIMUM REQUIREMENTS

High School diploma or GED and a minimum of one (1) year of experience, or a combination of equivalent education and experience. Need to have a dedicated at-home space suitable for working from home. Preferred Qualifications Associate's degree in business or related field and considerable public contact experience. Considerable experience in a call center or help desk environment. Considerable experience working with Customer Relationship Management (CRM) systems and practices Experience working with billing and work order systems Ability to type 50WPM SharePoint experience a plus. Apply Now Share This Post