Call Center Representative

•Digitech

•Remote in Dublin, Ohio at

Sarnova HC, LLC Save New Job Function:

Customer Service Sarnova HC, LLC Dublin, Ohio, 43016, United States Posted on October 27, 2026 New job! Apply early to increase your chances of getting hired.

Job Description Sarnova HC, LLC Position Title:

Call Center Representative

•Digitech

•Remote Job Description The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners. Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.

Summary:

The Call Center Specialist plays a key role in delivering high‑quality customer service within a fully remote, high‑volume call center environment. This individual is responsible for handling incoming patient calls with professionalism, empathy, and accuracy. Success in this role requires the ability to remain calm under pressure, manage competing priorities, and provide clear, compassionate support to patients navigating billing‑related questions.

Essential Duties and Responsibilities:

Answer a high volume of incoming patient calls in a remote call center environment, providing prompt, courteous, and accurate assistance Listen actively and demonstrate empathy while addressing patient questions, concerns, and billing inquiries Evaluate caller needs and determine the correct resolution path while following client‑specific rules, workflows, and service expectations Handle all incoming calls by gathering information, resolving issues when possible, and completing any necessary follow‑up actions, which may include sending emails, obtaining additional details, and returning calls to provide a full resolution Research issues by reviewing account details, contacting third parties, or gathering additional documentation as needed Complete follow‑up actions such as placing outbound calls, sending emails, or faxing requested information to support full resolution Maintain detailed, accurate documentation of all calls and actions taken in the patient account system Protect confidentiality by strictly adhering to HIPAA regulations and Digitech's compliance standards at all times Meet or exceed established daily quotas Manage workload efficiently while remaining flexible and adaptable in a fast‑paced, high‑volume environment Contribute to a positive team culture by communicating effectively, asking questions when needed, and seeking continuous improvement Additional job duties as assigned

Skills/Experience Required:

Education:

High School Diploma or Equivalent required Bilingual (English/Spanish) preferred Proficient computer skills, including working knowledge of MS Outlook, Word, and Excel Familiarity with insurance billing is a plus; comprehensive training is provided Ability to type a minimum of 40 WPM with accuracy Maintains composure under pressure and remains calm in high‑volume or challenging situations Able to manage a high workload efficiently while meeting tight deadlines Demonstrated ability to handle sensitive conversations professionally and uphold a positive company image during all phone interactions Strong problem‑solving skills, including the ability to identify issues, ask the right questions, and determine appropriate resolutions Clear, professional communication skills with the ability to explain information and solutions courteously Exceptional attention to detail and accuracy in documentation and call handling Skilled at multitasking, organizing, and prioritizing work to ensure timely completion of all responsibilities Reliable, punctual, and dependable with a strong commitment to team success Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients' lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity. #digitech Job Details Job Family Digitech Pay Type Hourly Telecommute Percentage 100 Scan to Apply Just scan this QR code to apply from your phone. Fast Easy Apply on the go Scan to Apply Not ready to apply yet? Enter your email and we'll send you a reminder to come back and apply. Remind Me Later Explore Related Opportunities Customer Service Representatives jobs near me in Ohio Jobs near me in Ohio Customer Service Representatives jobs Job Location Dublin, Ohio, 43016, United States Frequently asked questions about this position See Job Details