Call Center Specialist

We are looking for a Call Center Specialist to join a busy customer support team. This contract opportunity with potential for a long-term role is ideal for someone who thrives in a high-volume setting, communicates clearly, and can manage multiple priorities throughout the day. The person in this role will support customers, technicians, and internal teams by coordinating service requests, resolving issues efficiently, and maintaining accurate records. You will play an important part in delivering responsive service while helping keep daily operations organized and on schedule.

Responsibilities:

• Respond to a large volume of inbound calls from customers and field technicians while providing timely, attentive support.
• Document service needs by creating detailed work orders and entering accurate information into company systems.
• Review completed jobs and finalize work orders with careful attention to accuracy and completeness.
• Distribute assigned service requests to technicians based on the finalized daily schedule and operational priorities.
• Adjust technician workloads by removing, reassigning, or rescheduling service calls as business needs change.
• Investigate equipment service history to assist with troubleshooting and help guide next steps for resolution.
• Work directly with field technicians to offer remote assistance and share updates needed to complete service calls.
• Coordinate with sales and installation teams to address service concerns and ensure clear communication across departments.
• Process customer refunds through multiple payment platforms in accordance with company procedures.