Client Advocate

Client Advocate Chicago, Illinois, United States. Pittsburgh, Pennsylvania, United States Client Advocate 202602232 Chicago, Illinois, United States Pittsburgh, Pennsylvania, United States Full time Add to favourites View favourites Description The Role The Client Advocate is responsible for managing client relationships and ensuring a seamless client experience. The CA leads and coordinates teams of consultants across WTW, including brokers, service colleagues, and claims advocates, to deliver efficient and effective support. This role requires strong leadership, communication, and project management skills to align resources with client needs. A Client Advocate (CA) will need to have: Strong negotiation skills Strong management skills (mentoring and leading ACAs; coordinating with brokers) Strong project management skills Strong presentation skills

Note:

Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. Retains and manages a complex book of business while ensuring client satisfaction Establishes comprehensive understanding of each client's industry, business, and objectives Provides strategic planning and consulting advice to clients, monitoring insurance and risk management needs in collaboration with WTW resources, practice, and industry groups Coordinates delivery of the E365 Plan and Client Stewardship report Engages and integrates WTW resources to support the client experience Designs and delivers client presentations, stewardship reports, service plans, and schedules Hybrid working opportunity based out of Chicago or within the Midwest, with required in-office time and client travel. Qualifications The Requirements 10+ years of commercial Property & Casualty experience in a client facing role or demonstrated ability to fulfill role responsibilities Experience with large and complex Healthcare & Life Science clients Strong knowledge of coverage forms to analyze program design, identify coverage gaps, and provide ongoing consultation Ability to interpret, analyze, and present analytical models Relationship management skills to leverage internal and external resources and drive conflict resolution Negotiation skills to develop solutions and secure consensus across stakeholders Strong communication skills, including group presentations and technical discussions Strong project management experience with large, complex, or multi-dimensional accounts Receptive to feedback, with strong critical thinking and adaptability Proficiency in Microsoft Office, especially Excel and PowerPoint, and familiarity with relevant online tools Active P&C insurance license with required continuing education This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.

Note:

Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. Compensation and Benefits Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only). Compensation The base salary compensation range being offered for this role is $125,000•$180,000 USD per year. This role is also eligible for an annual short-term incentive bonus. Company Benefits (US locations) WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

Health and Welfare Benefits:

Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)

Leave Benefits:

Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off ( Washington State only )

Retirement Benefits:

Contributory Pension Plan and Savings Plan (401k). We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more. Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records. EOE, including disability/vets Apply Now First Name (required) 0320c0f4 Last Name (required) f16172e8 Email (required) 1ba6c9e7 WTW will use your skills and experience information to match against WTW jobs and will contact you to discuss your experience, interests and potential matches to WTW vacancies. Do you consent for WTW to process your information for this purpose? (required) d4de5a84 Apply Please wait... Done Not You? I confirm that I have read the Data Protection Policy and understand how my personal data will be used and stored. I grant permission to WTW to use the personal data that I submit for the purposes described. Thank you Other People Viewed Manager•Client Relationship Management Brisbane, Queensland, Australia

AU AULF BSB1 100167

Early Careers:

2026 Global Finance Internship Program•Global Finance Services•Manila Taguig, Metro Manila, Philippines

PH 3102 PHP1 000898

Global Project Maintenance Analyst Metro Manila, Philippines. Taguig, Metro Manila, Philippines

PH 3102 PHP1 000898

Consultor de Riesgos Laborales•Regional centro de H&B Bogotá, Bogota, Colombia

CO COLD COL1 100089

Share Share Apply Now First Name (required) 6b5612ce Last Name (required) 74b4cfda Email (required) 389358f7 WTW will use your skills and experience information to match against WTW jobs and will contact you to discuss your experience, interests and potential matches to WTW vacancies. Do you consent for WTW to process your information for this purpose? (required) 2bf36704 Apply Please wait... Done Not You? I confirm that I have read the Data Protection Policy and understand how my personal data will be used and stored. I grant permission to WTW to use the personal data that I submit for the purposes described. Thank you Unsolicited Contact Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com . Our Offices Our colleagues serve more than 140 countries and markets around the world. This gives a global dimension to everything we do and creates lots of exciting opportunities for you to collaborate and grow. Explore the map below to see where you career could take you.