About Three Rivers Counseling Three Rivers Counseling is a group therapy practice serving children, adults and families, with offices in Chico, Yuba City and Nevada City. We believe healing starts with the very first phone call, and we're looking for a warm, organized Client Care Coordinator to help people take that first step. About the Role As a Client Care Coordinator, you are the first voice a new client hears. You'll listen to what's bringing them in, build rapport and match them with the right Three Rivers therapist. You'll be on the phone for most of the day, so comfortability with this is a must. This role suits someone with a background in scheduling or sales who also listens with compassion, can juggle several databases at once and still catches the details. Our team is close-knit, collaborative and supportive. We are built on a foundation of trust and strong ethics, and we look out for one another. What You'll Do Intake & Client Care Screen initial calls and gather the information needed to understand each client's needs Match new clients with the right therapist and get them scheduled Manage our database of potential clients and follow up with every lead Keep organized, accurate records of all inquiries Respond to current clients' questions in a timely manner Triage incoming calls and requests so the most urgent needs are handled first Communication & Administrative Support Support our therapists with administrative tasks Work collaboratively with the practice manager and the Client Care team Read and respond to emails in a timely, professional manner Take part in company culture initiatives such as team gatherings and office lunches Handle general administrative tasks and other projects as assigned What We're Looking For A warm, professional phone presence and the ability to build rapport quickly Compassionate listening skills and a genuine desire to help people Creativity, critical thinking and strong problem-solving skills The ability to triage and multitask in a fast-paced environment Strong attention to detail, organization and time management Discretion and respect for client confidentiality (HIPAA) A self-starter who works well independently and completes tasks on time An interest in developing clinical interview and needs assessment skills Qualifications Bachelor's degree in any field. Candidates will be considered without a bachelor's degree who have 3+ years of experience in an administrative healthcare setting (mental health preferred) or 5+ years of healthcare experience that includes sales . Mental health experience preferred, but any healthcare background is welcome Excellent customer service skills, including clear communication, organization and time management Strong interpersonal skills, with the ability to work independently and interact professionally with clients and staff Excellent computer skills, including Apple products, spreadsheets and Google Drive Our Three Rivers Benefits include: Medical, dental and vision benefits for full-time staff (30+ hours per week) Health savings account Paid sick leave Paid time off 401(k) with Three Rivers matching contributions Continuing education reimbursement Life insurance A thriving, connected professional team with year-round social events and professional growth opportunities This is a hybrid position, with 2-3 in-office days per week at one of our office locations. Some evening shifts are required, working until 7 or 8pm.

Job Type:

Full-time Pay:

$20.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Professional development assistance Vision insurance

Education:

Bachelor's (Preferred)

Experience:

administrative healthcare: 3 years (Required)

Sales:

1 year (Preferred)

Work Location:

Hybrid remote in Yuba City, CA 95991