Client Relations Specialist

Client Relations Specialist CARosa Limo Worldwide Teterboro, NJ Job Details Full-time $60,000 - $62,400 a year 7 hours ago Benefits Paid training Paid time off Work from home Flexible schedule Qualifications Customer communication Teamwork Account development Dispatching Attention to detail Data-driven problem-solving Account management Full Job Description We are seeking a dynamic and proactive Client Relations Specialist to join our team at Carosa Limo Worldwide and elevate our customer engagement in the premium ground transportation industry. In this role, you will serve as the primary point of contact for clients, affiliates, and drivers, fostering strong relationships and ensuring seamless service delivery from booking to completion. Your energetic approach, attention to detail, and ability to manage fast-paced dispatching and client needs will drive satisfaction, retention, and business growth. This is an exciting opportunity for someone passionate about customer success in luxury ground transportation, skilled in account management, and eager to make a meaningful impact in a high-volume aviation and executive transport environment. Responsibilities Build and maintain positive relationships with clients, corporate accounts, and affiliate partners through regular communication, ensuring their expectations for reliable, on-time ground transportation are understood and exceeded. Manage client accounts using CRM tools (such as Salesforce or Moovs) to track interactions, preferences, service history, and upcoming transfers. Coordinate driver dispatching, scheduling, and logistics with our in-house fleet and affiliate network to deliver exceptional door-to-door service for airport transfers, executive travel, and special events. Identify opportunities for upselling or expanding services (additional vehicles, recurring corporate contracts, affiliate collaborations) by analyzing client needs and market trends in the ground transportation sector. Provide timely responses to client inquiries, resolve issues efficiently (including real-time dispatching adjustments), while maintaining a professional and friendly demeanor. Collaborate with operations, marketing, and affiliate partners to develop strategies that enhance client engagement, retention, and service excellence. Prepare detailed reports on client activity, satisfaction levels, dispatch performance, and project progress to inform strategic decision-making. Skills Strong project and dispatch management skills with the ability to juggle multiple priorities in a fast-paced transportation environment. Proven experience in account management, customer relationship management (CRM), and delivering customer service excellence in ground transportation, logistics, or hospitality. Proficiency with CRM platforms like Salesforce or Moovs for tracking client interactions, driver assignments, and data analysis. Knowledge of the ground transportation, private aviation, or luxury service industries is highly preferred to better understand client needs. Excellent communication skills—both verbal and written—to clearly articulate ideas, coordinate with drivers/affiliates, and foster trustful relationships. Analytical mindset with the ability to interpret data insights for strategic planning, route optimization, and problem-solving. Solid understanding of sales techniques and client retention strategies to support business growth initiatives. Join us as a Client Relations Specialist if you're energized by building meaningful connections in the luxury ground transportation space, thrive in a collaborative and fast-moving environment, and are committed to delivering outstanding service that keeps our clients, affiliates, and drivers coming back.

Pay:

$60,000.00 - $62,400.00 per year

Benefits:

Flexible schedule Paid time off Paid training Work from home

Work Location:

In person