Client Service Representative

Full-Time Hybrid (Bedford, NH) We have an immediate opening for a new full-time, high-performing Client Services Representative to join our Bedford, NH area office. We're looking for someone who thrives in a fast-paced environment, manages multiple priorities confidently, communicates exceptionally well, and enjoys helping customers succeed, not just answering phones. If you have a strong track record in client services or customer support, love solving problems, and are motivated by purpose-driven work, we'd love to meet you.

RESPONSIBILITIES

Become a subject matter expert on Good Start Packaging's sustainable products Provide front-line support via phone, email, and chat by delivering accurate product information, processing orders, and resolving issues efficiently Proactively follow up with clients to ensure satisfaction and identify additional needs Process web, phone, and email orders with accuracy and speed Manage order tracking, returns, and delivery logistics—including pulling freight quotes and coordinating with shipping partners Manage order tracking, returns, and delivery logistics—including pulling freight quotes and coordinating with shipping partners Support our sample program, including inventory oversight and occasional packing Maintain detailed, accurate records of all interactions in our CRM (HubSpot experience is a plus)

REQUIREMENTS

2+ years of experience in a client services, customer support, or customer success role (preferably in a fast-paced environment Ability to manage multiple priorities and process time-sensitive orders daily Strong organizational skills and comfort navigating 5+ online systems at once Excellent verbal and written communication skills Strong reliability and consistent follow-through in prior roles Proficient in Google Workspace (Gmail, Sheets, Slides, Docs) Experience using CRM systems (HubSpot strongly preferred) Professional, calm, and customer-first demeanor Passion for sustainable products and environmental responsibility Ability to work onsite; hybrid schedule may be considered after training based on performance and business needs.

Bonus Points:

Experience in e-commerce, logistics, distributor/warehouse communication, or order operations.

BENEFITS

Base salary of $50,000-$60,000, plus bonus potential Comprehensive Health, Vision, and Dental Insurance Flexible Spending & Health Savings Accounts 401K including 6% company match Paid parental leave Competitive PTO Package Paid Volunteer & Professional Development Time Opportunities to learn about sustainability and work with mission-driven partners A friendly, collaborative, and growth-oriented team A dynamic environment where you can take initiative and expand your skills

Job Type:

Full-time Pay:

$50,000.00 - $60,000.00 per year

Benefits:

401(k) 401(k) 6% Match Dental insurance Health insurance Health savings account Paid time off Parental leave Vision insurance Volunteer time off

Work Location:

Hybrid remote in Bedford, NH 03110