Client Service Representative

JOB SUMMARY

Exzeo's Client Services Representative is responsible for the processing of changes requested by agents and clients, while providing exceptional customer service. The CSR will assist with policies and claims from TypTap Insurance Company, Homeowners Choice Property & Casualty, Griston Claim Services, and others as necessary.

AVAILABLE SHIFTS

Tuesday-Saturday, 1pm-10pm Sunday-Thursday, 1pm-10pm

ESSENTIAL DUTIES & RESPONSIBILITIES

Provides exceptional customer service Processes endorsements and policy changes forwarded by agents and policyholders Responds to client questions and concerns Prepares quotes, endorsements, cancellations, and payments Keeps detailed records of transactions within multiple policy management systems Handles First Notice of Loss calls Provides assistance to sister companies and other departments during CAT (catastrophe) events Update industry knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations; and staying current with Continuing Education (CE) requirements Other duties as assigned

REQUIRED SKILLS & EXPERIENCE

Clear, concise oral and written communication skills Detail-oriented Professional and courteous Excellent problem-solving skills Hard-working Proficient in Microsoft Office and general computer skills Quiet workspace at home with limited distractions Basic understanding of Homeowners insurance a plus Bilingual a plus

EDUCATION & TRAINING

Two years or more related customer service experience and/or training; or equivalent combination and experience Associate or bachelor's degree in Insurance, Risk Management, Business Administration, or closely related field preferred

LICENSE OR CERTIFICATIONS

20-44 or 2-20 Insurance License must be obtained within 90 days of employment (company paid) To foster Exzeo's commitment to creating a collaborative work environment, remote workers will be required to report to a central office location for one week every quarter for collaboration, team building, and educational exercises. Exzeo offers 100% employer-paid health, dental, vision, life, and disability insurance for employees, a flexible paid time off plan, a 401(k) match, and bonus potential.

Pay:

$23.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance

Work Location:

Remote