Client Services Coordinator (Remote)

Client Services Coordinator (Remote)

Department:

Risk Management and Loss Control Employment Type:

Permanent -

Full Time Location:

Home United States Reporting To:

Peter Holdridge Compensation:

$16.00 - $19.00 / hour Description Our Story Imagine being part of a team that's not just shaping the future but actively driving it. At Davies North America , we're at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors. What's in Store We are on the lookout for a Client Services Coordinator who will act as a liaison between the company, our clients, and our field representatives. You will provide information and resolve any emerging problems that clients and field representatives might face with professionalism. This position is about creating a positive client experience. To be successful in this role you must have strong verbal and written communication skills and be comfortable working in a fast-paced work environment. Key Responsibilities Providing timely and accurate information to client inquiries to include statuses, corrections, and general day-to-day questions. Communicate with clients and field representatives through the utilization of phone and email Update and maintain job statues for audits including key accounts Monitors specific accounts for their branch Works with the Branch Manager to track professionalism coursework and resolves complaints regarding field representatives Assists with complaints, errors, account questions, and other queries Improve and expand upon relationships between AFIRM and all clients Support company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together Perform other duties as assigned This is a full-time, fully remote position with work hours aligned to the Mountain Standard Time (MST) schedule. Skills, knowledge & expertise 1 - 2 years in customer service or related interpersonal communications Proficient in Excel and Microsoft Office products Ability to deal with problems involving several concrete variables in standardized situations. Proactive, independent, and takes initiative with consistent follow through Superb communication skills, verbal and written, conducted in a timely manner Superior time management skills with capability of working with and meeting deadlines Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment Excellent team player with interpersonal skills High level attention to detail and problem-solving skills Capable of working collaboratively and independently with minimal supervision Exhibit discretion with sensitive and confidential information Display a comfort level working with key people at all levels within an organization Benefits Benefits At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees.

Our comprehensive benefits package includes:

Medical, dental, and vision plans to ensure your health and that of your family. A 401k plan with employer matching to help you build a secure financial future. Our time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment. Paid holidays. Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones. Massachusetts Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Diversity and Inclusion Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

Compensation Transparency:

The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices. We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at recruitment@davies-group.com