Client Services Agent Full;-Time Hamilton, NJ (Hybrid) - 2 days in office 3 days remote. 2-4 weeks training fully in office Establish, foster and grow relationships with key stakeholders including state/program representatives and third-party case worker organizations Develop strategies to support the growth of existing programs through marketing, education and community outreach to potential recipients and social services organizations Act as liaison between the funding entity and Acumen, which includes communicating any opportunities and/or issues that may directly impact the client or Acumen (across all its departments) Understand and stay up to date on the program rules, regulations and implementation needs while being able to effectively communicate and explain said rules to external and internal stakeholders Support clients (employers and employees) during their enrollment process; process related paperwork and managing electronic communication, which requires accurate data entry into several databases and meeting deadlines Provide timely and accurate day-to-day support to clients; receive, research and resolve all client inquiries Ensure compliance with all state and federal guidelines including the management of all escalated issues with client families and states Work well independently with limited supervision Work a flexible work schedule, including but not limited to weekends, weeknights and holidays Perform other work-related activities as assigned ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines.

QUALIFICATIONS MINIMUM QUALIFICATIONS

Prior experience in customer service and/or client relations Must be able to work a flexible schedule, including but not limited to weekends, weeknights and holidays Must be able to travel, including overnight(s), via ground transportation and/or via flight Maintain a valid driver's license within the state of residence and valid automobile insurance Advanced computer knowledge using Microsoft Word, Excel, PowerPoint, Internet, Email and use of PDFs Ability to handle fluctuating inbound and outbound call volume that can be heavy at times Ability to communicate both orally and in writing in a professional manner Accuracy and the ability to handle responsibility with limited supervision High standard of integrity Ability to work well with numbers Ability to read and work accurately with formulas Demonstrates excellent organizational skills, attention to detail, time management, task oriented Good interpersonal communication skills Patience, perseverance, and follow through skills Ability to handle conflict and difficult clients and/or state stakeholders and/or case managers Ability to prioritize and handle multiple demands successfully Must be able to plan for and meet multiple deadlines Ability to use all office equipment Experience working with multiple applications

Pay:

$20.00 - $23.00 per hour

Benefits:

Dental insurance Flexible schedule Health insurance Paid time off Referral program Vision insurance

Work Location:

Hybrid remote in Hamilton, NJ 08650