Job Listing ID:

4585582

Job Title:

Client Support Analyst IRB/IBC (Remote)

Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

10/07/2026

Hours Worked Per Week:

Not Provided

Shift:

Not Provided

Duration of Job:

Either Full or Part Time, more than 6 months

SR You may contact this employer directly.

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Job Summary About WCG WCG delivers transformational solutions that accelerate clinical research and advance human health. We serve the experts, innovators, and pathfinders on the frontlines of science and medicine-empowering them to develop breakthrough therapies while ensuring the risks of progress never outweigh the value of human life. Together, we stimulate growth, maximize efficiency, and shape the future of clinical trials. Why WCG At WCG, we invest in our people because you are the driving force behind our mission. When you grow, our impact grows. When you thrive, research accelerates. We empower you to build a meaningful career while advancing the work that improves lives.

What we offer:

Comprehensive health and financial protection

• Medical, dental, vision, life and disability insurance, 401(k) with company match, and flexible spending accounts Resources that support your whole life
• Employee assistance programs and work/life balance tools Investment in your growth
• Referral bonuses, tuition reimbursement, on-the-job training, certification assistance, and continuing education support Time to recharge
• Paid holidays, vacation, and sick time Pathways forward
• Career development opportunities across One WCG We practice transparency in everything we do, including compensation.

The salary range for this position reflects our commitment to fair, competitive pay based on your qualifications, experience, skills, education, and location. Together, we'll find the right fit for your expertise and our shared mission. Job Summary Reporting to the Director, Account Management

IRB & IBC

within the Sales and Business Development division, the Client Support Analyst IRB/IBC position absorbs the commercially oriented customer support of inbound lead management, small-study servicing, and post-sale account servicing. The Client Support Analyst IRB/IBC serves as the primary commercial point of contact for proposals, SOWs, change orders, budget reconciliation, inbound IRB lead management, and overall commercial/BD support.

ESSENTIAL DUTIES/RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The accountabilities listed below are representative of the knowledge, skills, and/or ability required. Serves as the front-line owner for inbound IRB/IBC lead triage, qualification, and routing, ensuring every lead is captured in Salesforce and moved to the appropriate next step Delivers full-cycle servicing of small-studies, including SOW generation, invoicing, onboarding, and ongoing account execution Prepares template proposals and drafts budgets aligned to WCG pricing standards and client requirements Owns budget reconciliation, Change Order (CO), and Purchase Order (PO) management across assigned accounts Supports invoicing, billing, and annual fee management activities for large accounts in partnership with BD and Finance Manages contract renewals, change orders, and pricing discussions in coordination with legal, commercial and finance leaders Offers overall commercially oriented customer support to small and large pharma clients Acts as SME for IRB/IBC commercial operations processes Analyzes trends and recommends operational improvements Tracks and reports performance and adherence to best practices for leadership review. Advises leadership on process optimization and customer experience improvements Identifies operational bottlenecks Resolves non-routine customer and workflow issues Develops solutions for complex contracting and study support scenarios Uses data to improve cycle t... Management Analysts

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Compensation

Not Provided

Job Requirements

Experience Required:

See Job Summary

Education Required:

None

Minimum Age:

N/A