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Wicked Technologies

Client Support Specialist - (5-10 hours weekly for client site visits)

Pay: $93,600/yr

Posted: 07/14/2026

Location: Waterford, CT (Remote)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/5/2026

Career Insights for Client Service Representative / Associate

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What they do

A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.

$48,996 / year median in the U.S.

-2% projected decline

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Job Description

We are seeking a part-time Customer Success Specialist to join our team on a fractional basis (a few hours per week to start that can all be done remote, with potential for more as we grow). This role is ideal for someone who has interest in medical devices, healthcare or sales and operations. This person will be able to review reports and information remotely (anticipated 5-10 hours per week). You will be paid for commute time and mileage. For those who are working fulltime, please ensure your schedule can accommodate site visits. Notice on client visits may range from as little as 24 hours in advance

Responsibilities:

Willingness to enter patient rooms for product examination Troubleshoot and resolve product or service issues promptly and professionally Help onboard new customers and ensure they are set up for success Monitor customer health and proactively assist with engagement and retention Maintain and update help center or support documentation Provide feedback to the team on common customer issues and suggest improvements

Requirements:

2+ years in a customer success, support, or account management role Strong written and verbal communication skills Comfortable with CRM, help desk, and ticketing systems Ability to work independently, with strong attention to detail Friendly, empathetic, and solution-oriented approach

Details:

Contractor / 1099 role Remote Flexible schedule

Job Type:

Part-time Work Location:

predominantly remote, with onsite client visits in person.

Job Types:

Part-time, Contract Pay:

$40.00 - $50.00 per hour Application Question(s): Do you have experience working directly with clients in the healthcare field or tech field? please summarize your level of interaction if this information is not on your resume: Why are you interested in fractional or consulting work at this time in your career? If you are currently working full time or part time, is your schedule flexible to where you are able to conduct client visits with as little as 48 hours notice? (Typically it may be 1-2 weeks notice) How does working roughly 5 hours per week remotely work into your weekly schedule? Are you willing to enter patient rooms on client site visits? The medical device product is located in longterm nursing facilities.

Work Location:

In person