Experienced Commercial MCA account collector needed, only experienced Commercial MCA collectors need apply. Bilingual is a huge plus Collections, negotiations, contact business owners/merchants, skip tracing, account tasks, UCCs, debt negotiations, etc Perform collection calls & send out emails/SMS to commercial customers regarding returned ACH transactions

• Log/Document all correspondence, and follow up as required
• Maintain strong internal and external customer relations and follow up on any necessary information needed to obtain updated banking information
• Identify and negotiate approved rejected ACH arrangements on active accounts within collection guidelines and maintain a strong customer relationship
• Provide updates by identifying any issues impacting collections, reason for ACH rejects and action being taken to collect or resolve a dispute.
• Offer solutions to customers who are having receivable issues or disputes
• Monitor any changes in ACH reject patterns and recommend customer for an alternate ACH plan.
• Achieve daily calls of 100+, email and SMS volume goals

Qualifications:

• 3 + Years Commercial

MCA / B2B

collections experience

• Intermediate Excel Skills
• Ability to multitask and prioritize
• Strong communication skills both written and verbal
• Ability to dial 100+ calls daily, use email and text
• Ability to use the CRM correctly, notate files, create tasks and time calls correctly
• Provide updates by identifying any issues impacting collections, reason for ACH rejects, returns, NSF etc.
• Dispute resolve
• Complaint resolution
• Skip Tracing, locate information

Job Type:

Full-time Pay:

$45,000.00 - $85,000.00 per year

Benefits:

Health insurance Paid time off

Education:

High school or equivalent (Preferred)

Experience:

Microsoft Excel:

1 year (Preferred)

MCA / B2B

Collections:

5 years (Required)

Work Location:

Hybrid remote in Saint George, UT 84770