Contact Center

Contact Center (Seasonal) Associate

TO CONTACT CENTER EL ASSOCIATE S & S

Worldwide Colchester, CT

JOB DESCRIPTION

Department:

Contact Center Reports To:

Contact Center Supervisor Position Summary:

Detail-oriented and customer-focused Contact Center Associate who will be responsible for accurately and efficiently processing customer orders and quotes within the S&S Worldwide ERP system while delivering excellent customer service. All work is to be conducted in person, at 75 Mill Street, Colchester, CT 06415. NO remote work

Key Responsibilities:

Accurately and promptly process customer orders and quotes in the ERP system Maintain a high volume of work with minimal errors Provide exceptional customer service and support via phone, email, and other communication channels Demonstrate strong problem-solving skills to address customer inquiries and issues Develop and maintain thorough knowledge of company products and services Collaborate effectively with team members and other departments Uphold consistent attendance and demonstrate flexibility in a fast-paced environment

Performance Metrics:

Volume and accuracy of processed work Error rate and attention to detail Customer satisfaction and communication quality Team collaboration and reliability EEOC - Know your

Rights Qualifications:

High School Diploma or equivalent experience required Previous contact center or customer service experience preferred Strong verbal and written communication skills Proficient in computer use, including data entry, email, and basic office applications Ability to work at a computer workstation in a fast-paced, multi-tasking environment Detail-oriented with sound judgment and organizational skills Ability to compose professional business emails Capable of learning and retaining multiple processes and procedures Team-oriented with a positive and cooperative attitude Contact Center 3.0 3.0 out of 5 stars 75 Mill Street, Colchester, CT 06415 Seasonal S&S Worldwide Inc. 2 reviews Seasonal Contact Center (Seasonal) Associate

TO CONTACT CENTER EL ASSOCIATE S & S

Worldwide Colchester, CT

JOB DESCRIPTION

Department:

Contact Center Reports To:

Contact Center Supervisor Position Summary:

Detail-oriented and customer-focused Contact Center Associate who will be responsible for accurately and efficiently processing customer orders and quotes within the S&S Worldwide ERP system while delivering excellent customer service. All work is to be conducted in person, at 75 Mill Street, Colchester, CT 06415. NO remote work

Key Responsibilities:

Accurately and promptly process customer orders and quotes in the ERP system Maintain a high volume of work with minimal errors Provide exceptional customer service and support via phone, email, and other communication channels Demonstrate strong problem-solving skills to address customer inquiries and issues Develop and maintain thorough knowledge of company products and services Collaborate effectively with team members and other departments Uphold consistent attendance and demonstrate flexibility in a fast-paced environment

Performance Metrics:

Volume and accuracy of processed work Error rate and attention to detail Customer satisfaction and communication quality Team collaboration and reliability EEOC - Know your

Rights Qualifications:

High School Diploma or equivalent experience required Previous contact center or customer service experience preferred Strong verbal and written communication skills Proficient in computer use, including data entry, email, and basic office applications Ability to work at a computer workstation in a fast-paced, multi-tasking environment Detail-oriented with sound judgment and organizational skills Ability to compose professional business emails Capable of learning and retaining multiple processes and procedures Team-oriented with a positive and cooperative attitude