A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to "improve the health of people in the communities we serve." Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care. About the
Role:
Scheduling agents schedule appointments for LifeBridge Health Medical Group primary care practices. Facilitate messages to providers for referral requests, prescription refill requests and non-urgent medical concerns. Great opportunity to be part of a team working Monday-Friday, no major holidays in a
HYBRID REMOTE
capacity. Located in our badge only access Corporate Headquarters in Owings Mills, we offer free parking and an employee-only gym on the premises! We provide system equipment to work remotely after successful training is completed.
Key Responsibilities:
Handle customer requests coming into the Contact Center by phone. The agent handles requests in support of patients, specific provider practices, departments or other LifeBridge Health services. Requests will include appointments, prescription refills, or other provider practice associated activity including preauthorization and referral follow up.
Requirements:
Education:
HS Diploma/GED preferred
Experience:
1-3 years of experience in high-volume call center, medical practice front desk or prior medical scheduling experience. Customer service experience required. Medical terminology preferred.
Shifts available:
7:30 am to 4 pm, 8 am to 4:30 pm, 8:30 am to 5 pm or 9 am to 5:30 pm.
IN OFFICE TRAINING IN OWINGS MILLS FOR MINIMUM 6 WEEKS, GIVE OR TAKE.
May be required to come into the office at any time after training is completed. Hybrid schedule, which may include some remote days. Salary range $18 to $22/hour dependent on years of experience and internal equity.
Additional Information What We Offer:
Impact:
Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients.
Growth :
Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification.
Support:
A culture of collaboration with resources like unit-based practice councils and advanced clinical education support — improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license.
Benefits :
Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs. Why LifeBridge Health? With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital. Our organization thrives on a culture of
CARE BRAVELY
—where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare. LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.
