Contact Center Representative

Contact Center Representative 3.6 3.6 out of 5 stars Rockville, MD 20850 Hybrid work $33.99 an hour - Full-time National Electrical Benefit Fund 7 reviews $33.99 an hour - Full-time SUMMARY - The representative will ensure that all applicants, recipients, spouses, attorneys, or other member representatives receive extraordinary service when he or she is communicating with the NEBF via phone, fax, written correspondence, or email. The representative may contact the recipient by phone or mail and in each communication provide empathetic and efficient service.

ESSENTIAL FUNCTIONS

Answer incoming phone calls Document phone calls in Sharepoint Provide information to callers from Sharepoint and 2200 Navigate and provide accurate information regarding the NEBF and NEAP websites Monitor incoming calls and calls waiting via Taske Receive and respond to incoming emails from NEBF and NEAP websites Pick up and handle messages from Nightline Route calls to appropriate individual or department when necessary Send a fax via RightFax when requested by the caller Print 1099R's and NEAP Statements when requested by the caller Perform special projects as requested by management

NON-ESSENTIAL FUNCTIONS

Create Binbook letters related to phone calls Employer Indexing Process returned mail from various mailings Input change of address in the NEAS Enter new participant information in the NEAS Prepare new participant packages Calculate estimates using the Expert System

EQUIPMENT REQUIRED

Personal computer, keyboard, multi-line telephone, electronic calculator, printer/copy machine, RightFax

PERFORMANCE STANDARD

Ability to handle a high volume of telephone calls with an average daily talk time not to exceed 4 minutes (240 seconds) overall accurately, efficiently and courteously

Job Type:

Full-time Pay:

$33.99 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Parental leave Vision insurance Work from home

Education:

Bachelor's (Required)

Experience:

call center: 2 years (Required) Ability to

Commute:

Rockville, MD 20850 (Required) Ability to

Relocate:

Rockville, MD 20850: Relocate before starting work (Required)

Work Location:

Hybrid remote in Rockville, MD 20850