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Contact Center Specialist

Job

The Medical Affairs Company

Remote

$39,520 Salary, Full-Time

Posted 2 weeks ago (Updated 1 week ago) • Actively hiring

Expires 7/12/2026

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Job Description

SUMMARY The Medical Information Contact Center Specialist is responsible for managing calls specific to the Emergency UnBlinding (EUB) service, daily maintenance of Product Complaint and Adverse Event reporting, general support of the TMAC (The Medical Affairs Company) call center, and other responsibilities supporting the Medical Information department.
ESSENTIAL DUTIES AND RESPONSIBILITIES
First line support for 24/7 EUB contact center Facilitate three or four-way phone calls between internal on-call physicians and external healthcare professionals, and sometimes a translator. Log appropriate information in the approved database. Field calls from sales reps, consumers, and healthcare professionals on behalf of all clients Identify the caller's needs, input his or her information into the database, manage the call or triage the call to the appropriate Medical Information Specialist. Respond to all faxes, voicemails, emails, and Medical Information Requests that come through Medical Information department Check client email and voicemail boxes daily Backup support for IRMS database Update sales rosters in IRMS Generate and maintain monthly/weekly/periodic reporting for all clients as needed Handle miscellaneous projects within the Medical Information Department enter, and other responsibilities supporting the Medical Information department.
QUALIFICATIONS
Associate degree or relevant work experience 2+ yrs. Pharmacy Technician preferred, call center/customer service background required. Fluency in English and in local language in country of residence required. Bilingual in Spanish is a plus. Experienced and proven communication skills (verbal and written) with internal colleagues, TMAC management, external clients within pharmaceutical industry Proficient in MS Office platforms/O365, Teams and Outlook, call center databases Must be flexible to work a schedule rotation (Morning/Day and Afternoon/Early Evening) as needed and cover local company holidays on regularly scheduled workdays.
Pay:
$17.00 - $21.00 per hour
Benefits:
401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Vision insurance
Work Location:
Hybrid remote in Kennesaw, GA 30144