Customer Care Representative

Customer Care Representative Bedford, VA 24523 Hybrid work From $17 an hour - Full-time From $17 an hour - Full-time Position Overview As our Remote CCR, you'll be the voice of our company, responsible for answering inbound calls, booking service appointments, and delivering a top-tier customer experience from the very first interaction. This is NOT just an answering service role—your goal is to build trust, guide the customer, and convert calls into booked jobs. Key Responsibilities Answer inbound calls with professionalism, warmth, and urgency

• Schedule service calls and maximize booking opportunities
• Ask discovery questions to understand customer needs
• Clearly communicate services, pricing expectations, and next steps
• Maintain accurate notes and customer information in CRM
• Follow call scripts while still sounding natural and conversational
• Handle objections and guide customers toward booking
• Provide an exceptional customer experience every time What We're Looking For Strong communication skills (clear, confident, friendly)
• Prior CSR/CCR, call center, or customer service experience preferred
• Ability to build rapport quickly over the phone
• Organized and detail-oriented
• Comfortable working remotely with minimal supervision
• Tech-savvy (CRM systems, scheduling tools, etc.)
• Positive attitude and coachable mindset Not a

Fit If You:

Struggle to stay on schedule or be punctual

• Dislike talking on the phone
• Prefer task-based work vs. people interaction
• Avoid handling objections or guiding conversations Compensation & Perks Competitive hourly pay (based on experience)
• Performance incentives/bonuses (based on bookings)
• Remote work flexibility
• Opportunity to grow with a fast-growing company
• Ongoing training and development Schedule Full-time
• Must be available during business hours: Mon-Fri (7am-5pm EST) Why This Role Matters You are the first impression of our company. The way you answer the phone directly impacts: Booking rates
• Customer trust
• Company growth This role is critical—and we treat it that way.

How to Apply Reply with:

1. A short introduction about yourself 2. Your customer service or phone experience 3. Why you'd be a great fit for this role In your application, include the word 'Service First' so we know you read this post.

Job Type:

Full-time Pay:

From $17.00 per hour

Benefits:

Flexible schedule On-the-job training Paid time off Professional development assistance Work from home

Work Location:

Hybrid remote in Bedford, VA 24523