Customer Care Representative MyQ

Customer Care Representative - MyQ

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We are seeking a customer-focused and detail-oriented Customer Support Specialist to support subscription-based service operations and deliver exceptional service to both internal and external customers. This role is responsible for managing customer inquiries, resolving escalated issues, supporting billing and account troubleshooting, and partnering cross-functionally to ensure a seamless customer experience. The ideal candidate will have strong communication skills, experience working within Salesforce Service Cloud, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities Provide ongoing daily support to internal and external customers regarding subscription services and account inquiries Utilize Salesforce Service Cloud to initiate, track, and resolve customer cases within established service level expectations Resolve escalated customer concerns related to billing, invoicing, account management, and service support Identify recurring issue trends and escalate concerns for further resolution and process improvement Support Customer Care Representatives by providing live subject matter expertise and guidance on customer inquiries and troubleshooting Track and analyze support trends, customer issues, and internal support requests to identify training and process improvement opportunities Maintain shared inbox workflows and ensure timely responses to customer inquiries Follow up with customers regarding open cases, issue resolution, and account updates as needed Collaborate cross-functionally with Sales Support, Customer Success, Product Management, and Outside Sales teams to support customer onboarding and long-term account success Assist in developing and improving onboarding processes, documentation, standardized forms, and workflow procedures Maintain confidentiality of sensitive customer and company information Participate in team projects, ongoing training, and continuous improvement initiatives Ensure compliance with company policies, procedures, and safety guidelines Qualifications High School Diploma or GED required 2+ years of customer service, customer care, or account support experience Experience utilizing Salesforce Service Cloud or similar CRM systems Strong organizational, project management, and time management skills Excellent verbal and written communication skills Strong analytical and problem-solving abilities Proficiency with Microsoft Office Suite Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and professionalism Preferred Qualifications Prior experience supporting subscription-based services or SaaS environments Experience with myQ Community Support and/or Zuora Previous experience handling escalated customer issues, invoicing inquiries, or billing support Key Details

Location:

Hybrid

Benefits:

LaSalle Network consultants are eligible to enroll in benefits. For details, visit https://www.thelasallenetwork.com/consultants/

Schedule:

Full-time 8:30AM - 5:00PM

Compensation:

$21-$23 per hour, based on experience