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Job Description
Customer Care Specialist Apply Now Applied To save a job sign in or get started
Job ID:
10273418 Posted today Back Duluth, GA, US Contact Center High School or equivalent Full Time, Temporary 16 Experienced (Non-Manager) On-site Accounting and Auditing Services First Shift (Day) Duluth, GA, US 16 Experienced (Non-Manager) Full Time, Temporary Accounting and Auditing Services On-site Contact Center High School or equivalent First Shift (Day) Apply Now Applied Job details
Job Title:
Customer Care Specialist I (Contact Center Inbound/Outbound)
Location:
Remote (
Exceptions:
AK, AZ, CA, CO, HI, IL, NJ, NY, VT, WA, WY
may not be eligible) Job Overview We are looking for a passionate and customer-focused Customer Care Specialist I to join our team. As the first point of contact for callers, you'll be the friendly voice that solves problems, provides guidance, and delivers an outstanding customer experience every day. This is a temporary, remote position (with noted state exceptions). Why You'll Enjoy This Role You love helping and connecting with people. You enjoy thinking on your feet and handling challenges. You thrive in a fast-paced, changing environment. You pay attention to details and actively listen for customer needs. You go above and beyond because it matters to you. Responsibilities Handle inbound calls and resolve customer inquiries relating to hazard insurance, mortgage banking, and property loss. Demonstrate empathy, patience, and proactive problem-solving in every interaction. Use your initiative to understand each caller's situation and help prevent future challenges. Participate in special projects and shift priorities as requested. Use technology for call handling, reviewing information, and documenting interactions. Engage in a paid training program that combines classroom instruction, online modules, and on-the-job shadowing. What Sets Us Apart Every day brings different customers and situations. Opportunities to showcase your unique problem-solving skills and be recognized for excellent service. Potential for growth and advancement within a high-performing company. Competitive pay in a performance-driven culture. About Us We are a global provider of specialty protection products and services, established in the late nineteenth century, employing thousands of people across multiple countries. Our mission is to help people safeguard what matters most to them. Ideal Candidate Profile Strong attention to detail and passion for customer interaction. Excellent verbal, written, and listening skills. Drive to own the customer's problem and resolve it. Ability to adapt well to a fast-paced work environment. Creative, solution-oriented thinker. Ability to multi-task and learn technology quickly. Minimum high school diploma or GED with 1 year of work experience required. College degree with 0-1 year experience preferred. Ready to make a difference? Apply today! Resume not required 10273418 Share this job Copied url To save a job sign in or get started To apply for this job email your details to I want more jobs like this in my inbox.
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