Customer Care Specialist I (Manheim)

Customer Care Specialist I (Manheim) Cox Communications

• 3.8 Tolleson, AZ Job Details Full-time $16.59
• $24.

86 an hour 14 hours ago Benefits Paid jury duty Paid holidays Health insurance Dental insurance 401(k) Military leave Paid time off Work from home Parental leave Vision insurance 401(k) matching Professional development assistance Volunteer time off Bereavement leave Referral program Qualifications Professional networking Computer operation Spanish Phone communication English High school diploma or GED Computer skills Client interaction via phone calls Full Job Description

PLEASE NOTE

: This posting is for informational purposes only and does not constitute an official job application. To be considered for employment, all candidates must submit their application directly through official Cox careers website. Applicants who complete Applications that are received through third-party postings, social media, or other channels will be invited to submit an official Application through the company's career site.

Go to https:

//jobs.coxenterprises.com/en/ and search keywords "Customer Care Specialist" and location "Tolleson, AZ." You may have to copy and paste the link into your browser.

PRIMARY DUTIES/KEY RESPONSIBILITES

Receive and respond to customer requests through various channels (e.g. phone, email, chat, and ticketing systems). Listen actively to customers and demonstrate professionalism in all interactions. Troubleshoot and resolve standard technical and account-related issues. Escalate complex issues to appropriate internal teams or specialists. Document customer interactions, issues, and resolutions in company systems. Follow security protocols when accessing customer information. Collaborate with internal teams to ensure timely issue resolution. Support customer education and training as needed. Maintain customer relationships through quality service delivery. Perform related duties as assigned by the supervisor.

Qualifications:

Minimum:

High School Diploma/GED Generally, less than 2 years of experience Schedule

• must have flexibility to work evenings, weekends, holidays as required.

Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time. Understand foundational levels of computers and technology, internet, email. Excellent oral and written communications skills, particularly in a phone or email context. Experience working in a contact center metrics driven environment. Strong communication skills and basic computer knowledge. Ability to operate under tight pressure. Experience working in the automotive industry. Bilingual English-Spanish is preferred

Drug Testing:

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Compensation:

Hourly pay rate is in the range of $16.59

• $24.

86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. About Cox Automotive At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses

• which includes Cox Automotive and Cox Communications
• is forging a better future for us all. Ready to make your mark? Join us today!
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer
• All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Statement to

ALL Third-Party Agencies and Similar Organizations:

Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Job Type:

Full-time Pay:

$16.59

• $24.

86 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Professional development assistance Referral program Vision insurance Work from home Application Question(s): This role requires flexibility to work evenings, weekends, and holidays as required. Is this something you are comfortable with?

Education:

High school or equivalent (Preferred)

Experience:

Call center and/or customer service: 2 years (Preferred)

Work Location:

In person