Find & Apply For Customer Service Representative Jobs in Tolleson, Arizona

Location:

Tolleson, AZ (Phoenix metro)

Department:

Sales & Customer Experience Reports To:

Manager of Sales & Customer Experience About VersaTube VersaTube is a leading manufacturer of pre-engineered steel building kits, serving customers across residential, commercial, and public sector markets. Our unique DIY-friendly product line, advanced design tools, and U.S.-based manufacturing allow us to deliver fast, customizable solutions for carports, garages, barns, and commercial structures. At VersaTube, we're passionate about our brand and committed to creating a positive journey for every customer. Our team prides itself on being thorough, proactive, and solutions-focused, approaching each challenge with creativity and a commitment to resolving issues at the root cause. VersaTube values initiative, problem-solving, and promotion from within, making this an excellent opportunity to build new skills through hands-on training and grow your career in a fast-paced environment. About the Role VersaTube is seeking a Customer Experience (CX) Representative to play a key role in both customer satisfaction and sales growth. You will support customers from their first question through delivery and assembly, helping them choose the right design, place their order, and get fast answers if something goes wrong. Our customers build their own structures with basic home tools, so clear, patient, and accurate communication is at the heart of this role. Key Responsibilities Respond promptly and accurately to customer inquiries across phone, chat, text, and email. Deliver clear, professional communication throughout the customer journey, from pre-sale support through delivery and assembly assistance. Demonstrate strong product knowledge to guide customers toward designs that meet their needs and comply with local requirements. Support customers in placing online orders, or complete transactions on their behalf, for both full building kits and individual components. Open, track, and resolve service tickets, ensuring timely resolution and follow-up. Provide proactive order status updates during fabrication, shipping, and delivery. Share actionable customer feedback to improve products, processes, and service delivery. Partner with management to resolve escalated concerns, including payment or service disputes. Maintain a consistent, positive brand experience across every communication channel. Contribute to special projects and assignments as needed to support business and customer objectives. Qualifications High school diploma or equivalent required. 5+ years of customer service experience; contact center background preferred. Proficiency in English; bilingual skills strongly preferred. Strong written and verbal communication skills. Proven organizational and follow-up skills with keen attention to detail. Experience using CRM systems and customer support tools; live chat support experience a plus. Ability to understand and follow Standard Operating Procedures (SOPs); basic knowledge of root cause analysis a plus. Demonstrated ability to work independently and collaboratively within a team. Skilled at managing multiple tasks, setting priorities, and adapting to changing situations. Strong problem-solving skills, with the ability to balance customer advocacy and company interests through effective analysis. Work Environment Full-time, on-site role based in Tolleson, AZ. Standard hours are Monday through Friday, 7:00 a.m. to 4:00 p.m. MST (subject to adjustment). Occasional overtime, including evenings or weekends, may be required depending on business needs. Requires working at a computer for extended periods. Reasonable accommodations may be provided to support individuals with disabilities. Compensation & Benefits $20 - $24 per hour, based on experience. Health, dental, and vision insurance. 401(k) with company match. PTO and company holidays. Opportunity to grow your career within a company that promotes from within.

Pay:

$20.00 - $24.00 per hour

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Work Location:

In person