Customer Care Specialist
- Inside Sales American Cutting Edge (ACE) Miamisburg, OH Job Details Full-time 19 hours ago Benefits Career development plan Opportunities for advancement Qualifications Customer communication Full Job Description Hybrid
- (on campus 3 days per week after initial training). Customer Care Specialist (Inside Sales)
- Hybrid | B2B Sales |
Industrial Solutions Location:
Miamisburg, OH (Hybrid
- on-site a few days/month after training) Full-Time | Monday-Friday | Flexible Hybrid Schedule Voted one of Dayton's Best Places to Work
- 5 Years in a Row!
Join a Team That Values Relationships, Service Excellence, and Growth Are you passionate about helping customers, solving problems, and building lasting relationships? Do you enjoy being at the center of the action, supporting both customers and sales teams to drive success? If so, we'd love to meet you. We are seeking a Customer Care Specialist (Inside Sales) to join our growing team. In this role, you'll serve as the primary point of contact for customers while partnering closely with our Account Managers to support sales growth, customer retention, and exceptional service delivery. This is more than a customer service position—it's an opportunity to build relationships, influence customer success, and contribute directly to company growth. What You'll Do Deliver an Exceptional Customer Experience Serve as the primary contact for customer inquiries, orders, pricing requests, shipment updates, and issue resolution. Build trusted relationships with customers through proactive communication and responsiveness. Provide timely updates on orders, deliveries, backorders, and account activity. Support customer retention through consistent follow-up and relationship management. Support Sales Growth Partner with Account Managers to strengthen customer relationships and identify growth opportunities. Assist with quote generation, order management, and customer follow-up. Identify opportunities for additional products, services, locations, or applications. Help reactivate dormant accounts and support strategic account initiatives. Manage Quotes and Orders Prepare and process customer quotations accurately and efficiently. Review purchase orders and enter sales orders while validating pricing, specifications, and delivery requirements. Coordinate with Engineering, Operations, Purchasing, and Supply Chain teams to ensure customer commitments are met. Proactively communicate order status and fulfillment updates. Resolve Customer Issues Manage concerns related to product quality, delivery, billing, returns, and service. Coordinate cross-functionally to resolve issues and identify corrective actions. Ensure customers receive timely communication throughout the resolution process. Maintain CRM and Account Data Document customer interactions, opportunities, and account activities. Maintain accurate customer records and follow-up schedules. Generate reports and account information to support sales effectiveness. What We're Looking For 2+ years of customer service, inside sales, account support, or customer success experience. Strong communication and relationship-building skills. Excellent organizational skills with the ability to manage multiple priorities. Experience working in a fast-paced environment with high attention to detail. Proficiency in Microsoft Office and CRM systems. Problem-solving mindset with a passion for helping customers succeed. Manufacturing, industrial, distribution, or B2B experience is a plus. Why You'll Love Working Here Named a Best Place to Work five years in a row Collaborative, team-oriented culture where employees genuinely enjoy working together Opportunity to make a direct impact on customer satisfaction and company growth Career development and advancement opportunities Work closely with experienced sales and business leaders Competitive compensation and benefits package A company that values customer relationships, innovation, employee development, and having fun while winning Ready to Grow Your Career? If you're energized by helping customers, supporting sales success, and building meaningful business relationships, we'd love to hear from you. Apply today and become an important part of a team committed to delivering exceptional customer experiences every day. About Us We are proud to be recognized as a Best Place to Work for five consecutive years , a reflection of our commitment to creating an engaging, supportive, and rewarding workplace. Our culture is built on teamwork, continuous improvement, customer focus, and helping our employees grow both personally and professionally. We work hard, celebrate success, and believe great people are the foundation of everything we do.
