Customer Experience Specialist

Description We are looking for a Customer Experience Specialist to support daily customer interactions and order activity for a Long-term Contract opportunity based in Muskegon, Michigan. This role is ideal for someone who enjoys helping customers, managing detail-driven administrative work, and communicating clearly in a fast-paced office environment. You will serve as a key point of contact for product and pricing inquiries while ensuring orders are entered accurately and customers receive timely updates. The position includes on-site training at the start, followed by a hybrid schedule based on business needs.

Responsibilities:

• Respond to customer inquiries by phone and email, providing clear information on products, pricing, and delivery timing.
• Enter customer orders into the company system with a high level of accuracy and attention to detail.
• Support customers throughout the order process by resolving questions, clarifying requests, and sharing status updates.
• Collaborate with internal teams such as sales, marketing, and customer service to ensure a smooth customer experience.
• Use Microsoft Teams and other office tools to communicate efficiently with colleagues and manage day-to-day tasks.
• Learn internal order entry and MRP-related processes during initial on-site training and apply that knowledge to daily work.
• Help maintain organized records and correspondence so customer requests and transactions are documented properly. Requirements
• At least 1 year of experience in customer service, call center support, or inside sales within an office setting.
• Comfortable handling customer communication across phone, email, and multiple browser-based systems.
• Working knowledge of Microsoft Outlook, Word, Excel, and Teams.
• Ability to manage detailed order entry tasks with accuracy and consistency.
• Strong communication skills with the ability to explain product, pricing, and delivery information clearly.
• Prior experience in a manufacturing or distribution environment is preferred.
• Reliable time management skills and the ability to work a Monday through Friday schedule.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .