Why You'll Love Working With Us:

Competitive pay + growth potential: Your license + skills deserve to be rewarded.

Stable schedule:

Monday-Friday, 8:30 AM - 5:00 PM EST (no weekends, no late nights).

All the tools you need:

Equipment provided + training + ongoing support. Team culture you'll actually like: Collaborative, friendly, and we celebrate wins together.

Career path:

Advancement opportunities as our agency continues to grow.

Perks:

PTO, paid holidays, bonuses, appreciation events, and more.

Salary Range:

$35,000.00 - $52,000.00 per year Benefits Annual Base Salary Based on Experience Paid Time Off (PTO) Work from Home Hands on

Training Mon-Fri Schedule Career Growth Opportunities Parental Leave Appreciation Lunches Work-Life Balance Weekly Management Meetings Monthly Bonus Opportunities Monthly Bonus Opportunities Work Equipment Supplied Requirements What We're Looking For:

Active Florida 220 license (required) Previous Allstate experience is strongly preferred Customer service background in insurance or call center setting Excellent communication and problem-solving skills Tech-savvy and comfortable working with agency management systems and CRM tools Dependable, organized, and able to thrive in a remote environment Positive, personable, and able to balance friendliness with professionalism About Anchor Line Insurance Based in Cape Coral, Florida, Anchor Line Insurance is a modern, client-focused agency dedicated to protecting what matters most for families and individuals. We pride ourselves on creating a positive, supportive environment where our team members can thrive. When you join us, you're not just another employee, you're part of a family that's invested in your growth and success. Ready to Grow With Us? If you're licensed, passionate about client service, and ready to bring your skills to a supportive, growth-minded agency, we'd love to meet you! Apply today and let's make a difference together. Responsibilities What You'll Be Doing (Day-to-Day): As our Customer Service Agent, you'll be the go-to person for our clients, making sure they feel valued, supported, and protected every step of the way. Client Service Handle inbound calls, emails, and text messages regarding insurance policies. Assist clients with policy changes, endorsements, renewals, cancellations, and reinstatements. Process payments and answer billing questions. Explain coverages, deductibles, claims processes, and policy details in a clear and professional manner. Resolve client concerns with empathy, urgency, and exceptional customer service. Maintain accurate client records and detailed notes in our agency management systems. Sales & Retention Identify opportunities to cross-sell or recommend additional coverages such as Home, Auto, Flood, Renters, Umbrella, Boat, Motorcycle, RV, and other personal lines products. Conduct coverage reviews to ensure clients have the protection that best fits their needs. Generate referrals and help retain existing clients through outstanding service. Turn everyday service conversations into opportunities to better protect our customers. Agency Support Support our sales team with follow-ups, documentation, underwriting requests, and client communication. Review policies for accuracy and identify coverage gaps when appropriate. Follow up on outstanding documents, signatures, payments, and underwriting requirements. Communicate with insurance carriers to resolve policy and underwriting issues. Stay current on carrier guidelines, agency procedures, and Florida insurance regulations. 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Work well with teammates and contribute to a positive office culture. Show up every day with a willingness to learn, grow, and make a difference. If you're someone who enjoys helping people, solving problems, and being part of a team that celebrates success, we'd love to meet you! About Us At Anchor Line Insurance, we redefine protection within the insurance industry by delivering innovative and tailored solutions for our clients. Our mission is to safeguard what matters most through exceptional service and expert guidance. With a dynamic and energetic culture, we empower our team to excel and transform challenges into opportunities. Join us in fostering trust and reliability, as we navigate the ever-changing landscape of insurance together. 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