Customer Service Analyst Intern

Customer Service Analyst Intern Parts Town vision insurance, parental leave, paid time off, paid holidays, sick time, 401(k) United States, Illinois, Addison 1200 Greenbriar Drive (Show on map) Apr 22, 2026 Position at Parts Town CX Analyst Intern See What We're All About As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change...and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat•Apply Today! Perks Parts Town Pride•check out our virtual tour and culture! Quarterly profit-sharing bonus Hybrid Work schedule Team member appreciation events and recognition programs Volunteer opportunities Monthly IT stipend Casual dress code On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away•don't worry, we've got you covered. The Job at a Glance As a CX Analyst Intern, you'll help us make sense of customer and operational data•spotting trends, understanding what's working (and what's not), and helping shape where we focus next to improve the customer's experience. You'll partner closely with Customer Experience and Operations leaders to understand what matters most to customers, identify opportunities for improvement, and track the effectiveness of changes over time. This is a hands on, analytical role offering exposure to real business decisions, CX strategy, and continuous improvement practices. A Typical Day Analyze customer experience data from multiple sources Bring together proactive, reactive, and value add data to identify trends and understand what's driving performance Identify gaps, risks, and opportunities within the customer journey Help define success metrics tied to CX initiatives Create dashboards, scorecards, and visualizations to track performance and impact Partner with cross functional teams to validate insights and align on priorities Communicate findings through clear storytelling, recommendations, and presentations Help quantify efficiency gains, cost avoidance, and capacity impacts associated with CX improvements To Land This Opportunity You're pursuing a Bachelor's degree in Business, Analytics, Data Science, Operations, or a related field You have experience or strong interest in Excel, Python, SQL, or BI tools You can connect data to business outcomes and customer impact You enjoy analyzing systems and processes to improve efficiency You're detail-oriented, curious, and comfortable presenting ideas You thrive in collaborative, data-driven environments About Your Future Team You'll join a newly established Customer Success Team that loves continuous improvement, great collaboration, and good food. We dig into data, work closely across the business, and stay focused on finding smart, innovative ways to elevate the customer journey-all while keeping things fun along the way. At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The pay for this internship is $18.00 an hour. Parts Town is a pay-for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental, and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities. Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status We are an E-Verify employer. For more information, please click on the following links:

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