Customer Service - Farmers Insurance (P&C Licensed)

Customer Service - Farmers Insurance (P&C Licensed) Mitch Joseph Farmers Insurance Agency Grandville, MI Job Details Full-time $20 a month 1 day ago Benefits Paid time off Work from home Qualifications Computer operation Phone communication Property & Casualty License Property casualty insurance Full Job Description Job Overview Our growing Farmers Insurance agency is looking for a licensed Customer Service Representative who is dependable, organized, and passionate about helping people protect what matters most. This hybrid position is ideal for someone who enjoys building relationships, solving problems, and providing outstanding customer support in a fast-paced environment. We are seeking a motivated professional who can work independently while contributing to a positive and supportive team culture.

Salary Range:

$20.00 per month Benefits Monthly Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Work from Home Hands on Training Mon-Fri Schedule Requirements Active Property & Casualty insurance license required Previous insurance customer service experience preferred Strong communication and interpersonal skills Professional phone etiquette and customer-focused attitude Ability to multitask and stay organized in a fast-paced environment Comfortable using computers, agency management systems, and technology Reliable, self-motivated, and dependable Ability to work both independently and as part of a team High attention to detail and problem-solving skills Must be comfortable working in a hybrid in-office/remote role Farmers Insurance experience is a plus but not required Responsibilities Assist clients with policy changes, billing questions, renewals, and coverage reviews Provide excellent customer service through phone, email, and text communication Process endorsements, payments, and policy updates accurately and efficiently Support clients with basic claims assistance and follow-up Identify cross-sell and upsell opportunities when appropriate Maintain organized and detailed customer records in agency systems Follow up on customer requests in a timely and professional manner Help support agency retention and customer satisfaction goals Collaborate with team members to ensure smooth daily operations Maintain compliance with insurance guidelines and agency procedures About Us Mitch Joseph Farmers Insurance Agency is dedicated to providing comprehensive insurance solutions tailored to meet the unique needs of our clients. With a professional and welcoming atmosphere, we prioritize exceptional service and personalized support. Our experienced team is committed to safeguarding your assets and ensuring peace of mind, reflecting our core values of integrity and reliability. Join us in our mission to build lasting relationships and empower individuals and families through knowledgeable insurance guidance. Explore a rewarding career with us today!