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Garage Door Experts

Customer Service & Operations Assistant

Job Description

Garage Door Experts is a growing home-service company looking for a smart, organized, and proactive person to work closely with the owner and help keep the business running smoothly. This is a flexible and evolving role that combines customer service, administrative support, and day-to-day operations. It is ideal for someone who enjoys variety, learns quickly, and likes taking a task from "this needs to get done" through completion.
Your work may include:
Communicating with customers and providing updates Helping coordinate appointments, orders, and follow-ups Keeping track of open tasks and making sure nothing falls through the cracks Supporting the owner with administrative work and different business projects Communicating with technicians, vendors, and other service providers Occasional personal assistance, research, or local errands The exact responsibilities will develop as you learn the business and we discover where your strengths are most valuable. This is not a position with the same repetitive task every day. We are looking for someone flexible, resourceful, and comfortable working in a growing company where priorities may change.
The right person is:
Organized, reliable, and detail-oriented Proactive and able to work independently Warm and professional with customers An excellent English speaker and writer Comfortable learning new systems Good at following up and completing tasks Positive, approachable, and enjoyable to work with Experience in customer service, administration, operations, or executive assistance is preferred. Experience in a home-service business is helpful but not required.
Schedule:
Monday through Friday, 10:00 AM-3:00 PM Expected hours: Approximately 25 hours per week
Location:
Primarily in person in the Rockville/North Bethesda area
Compensation:
$26-$30 per hour, depending on experience
Employment:
Part-time W‑2 position with paid training We are looking for someone who is comfortable starting part-time but interested in growing with the company. Additional hours and responsibilities may become available based on business needs, performance, and mutual fit, with the potential to grow into a full-time role. We are looking to hire soon. To apply, please send a short introduction, your relevant experience, weekday availability, and desired hourly rate.
Pay:
$24.00 - $26.00 per hour Expected hours: 5.0 - 6.0 per week
Benefits:
Work from home
Work Location:
In person

Benefits

  • Professional Development
  • Dental Insurance
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