Job Title:

Customer Service Rep Location:

Cary, NC 27513

Remote Duration:

3

Months Contract Schedule:

The ability and desire to work during the hours of operation 8:00AM 11:00 PM EST, Monday through Friday. Attend In-person training starting December 14th 2026 through January 28th 2027 between the hours of 08:30 AM- 5:00 PM EST. Must be flexible regarding shifts worked with an understanding that shifts are based on business need. Attend Monthly in office engagement day. Job Description- You'll assist members with inquiries related to dental coverage, claims, and benefits, while maintaining professionalism and empathy. Flexibility to work later shifts may be required to meet business needs, with support to help you maintain a healthy work-life balance . Key Responsibilities Virtual roles work from a home office Respond to dental customer requests via telephone or email, providing excellent service to customers who have insurance products or benefit plans. Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc. Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion. Enhance and strengthen the relationship between the customer and Organization using effective communication skills, keen listening skills and empathy. Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customers inquiry. Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.

Essential Business Experience and Technical Skills Required:

High School Diploma or GED equivalent. 1 year of experience in a Remote Call Center Customer Service role. Reliable High speed wired Ethernet Internet (100 MBPS download, 20 Mbps upload) Wifi Not compatible. Ability to navigate across multiple computers monitors and programs (including Salesforce, Word, Excel, and Outlook) at one time while conversing with a customer.

Preferred:

2 + years Call Center or Customer Service Representative experience is preferred. Strong computer/keyboard skills (ability to type efficiently). Experience in handling dental or other types of insurance products. Prior experience in a dental office. Superb listening skills and professional oral communication skills to inspire trust and accountability though in an empathetic style which promotes a quality image of Organization. Previous DHMO product experience #FA Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Pay:

$19.00 - $20.00 per hour Expected hours: 40.0 per week

Work Location:

Hybrid remote in Cary, NC 27513